Starting from a global taxonomy and ontology that includes over five billion intents and over one trillion phrases across over 74 languages, Aisera solutions consistently learn to autonomously resolve employee and customer issues through a world-class, contextual understanding of interactions using conversational AI and robotic processing automation. With reinforcement learning at every step of each engagement, Aisera combines user and service behavioral intelligence with supervised and unsupervised NLP, semantic NLU, and NLG for enhanced dialogue flow with users. Only Aisera’s reinforcement learning vastly improves both the employee and customer experience. And that adds up to an exceptional AI service experience across the enterprise. Aisera’s core product offerings include AI Service Desk, AI Customer Service, AI Customer Engagement, AI Customer Intelligence, Conversational AI, Conversational RPA, Ticket AI, AIOps, and Integrations. With industry offerings spanning higher education, accounting, technology, healthcare, fintech, Aisera’s solutions provide the building blocks for enhanced customization and scaling.