Routethis

Founded in 2013, RouteThis is a support tool providing wireless connectivity analytics for smart home and other Wi-Fi connected products. We ensure that when a customer with network issues contacts support, your representatives have everything they could want to know about that customer's network. When used by support teams, RouteThis helps to:- Reduce the time support teams spend on Wi-Fi and network related issues;- Increase resolution rates;- And lower the overall cost of Customer Service departments. RouteThis is used by Customer Support teams, with its benefits being seen organization wide. Your Marketing team will see better online reviews; Operations will see fewer returns; and Engineering can more accurately recreate wireless networks for product testing. Want to learn more? Reach out at [email protected]!