Patient Experience and Abuse Prevention Trainer

Summary: This position is responsible for designing, delivering, and evaluating engaging organizational training programs using diverse teaching methods and collaborating with stakeholders to meet organizational needs. This role also monitors training outcomes, leads awareness campaigns, and ensures ongoing improvement and alignment with best practices in abuse prevention.

Essential Duties and Responsibilities:

· Design and deliver targeted, engaging and interactive training on abuse indicators, boundaries, and ethics that is tailored to staff at all levels.

· Employ diverse teaching methods aimed at enhanced learning across functions and levels.

· Collaborate with key stakeholders to ensure content meets business needs and objectives.

· Facilitate live virtual new hire orientation and annual re-training sessions.

· Monitor, evaluate, and report training participation, outcomes, and effectiveness to steering, safety, or compliance committees; develop assessment tools and recommend continuous improvements.

· Create and maintain resources and training materials to align with best practice standards.

· Remain updated on current trends and best practices in patient safety and abuse prevention.

· Lead awareness campaigns and contribute to internal communications by participating in and/or leading cross functional work groups

· Provide guidance to staff and leadership on reporting procedures and response protocols for suspected abuse.

· Consult on appropriate training for HR cases, without direct involvement in investigations.

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· Travel as needed for conferences and site presentations.

· Must exercise discretion and maintain confidentiality with regard to all company information.

· Completion of all required trainings as designated by the company and accreditation/licensing entities.

· Other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, & Experience

· Bachelor’s degree in communications, human resources, organizational development, social work, psychology or related field required, masters preferred.

· Clinical license (ex: LCSW, Licensed Psychologist, LPC) preferred.

· A minimum of 3 years of experience, preferably in HR, training, quality, compliance and/or clinical oversight within a behavioral healthcare setting.

· Prior experience developing and delivering training content.

· Certified Professional Patient Experience (CPPX), Certified Professional Patient Safety (CPPS), Violence Prevention Professional (VPP) Certifications desired, but not required

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Ability to interpret regulatory standards and translate them into practical training content and organization guidance.

· Excellent oral and written communication and interpersonal skills

· Sound clinical judgment and excellent clinical skills

· Ability to solve problems by gathering and analyzing information

· Experience developing and facilitating training for groups of 10 or more

· Ability to navigate web-based platforms for training facilitation

· Experience working autonomously to complete tasks

· Ability to handle a crisis and or potential risk situation and react appropriately

· A working knowledge of federal and state standards as well as regulating body and compliance standards.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, use fingers, handle or feel and reach with hands and arms. The employee is occasionally required walk, stoop, twist kneel or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderately quiet & indoors. This position will require travel to facilities and offices. This position will be scheduled based on operational need & will be required to provide own transportation. Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment. Incumbent may be exposed to traumatic situations (i.e. psychiatric).

Compensation

This position may be subject to state or local wage transparency requirements. Where required by law, a compensation range will be provided. For candidates applying in jurisdictions with such requirements, the applicable range will be disclosed either in this posting or during the interview process. Please note that compensation may vary depending on factors such as geographic location, experience, qualifications, and internal equity. To inquire about the salary range for your specific location, please contact our recruitment team.