About the Role
The Renewals Manager owns and drives the end-to-end renewal motion for a defined book of business, ensuring strong customer retention, predictable revenue outcomes, and long-term account value. This role partners closely with Customer Success, Account Management, and Sales to proactively manage renewal risk, negotiate commercial terms, and deliver value-aligned renewal outcomes that support Abnormal’s growth goals.
As an individual contributor, the Renewals Manager is expected to independently manage renewal strategy for their accounts, identify and mitigate risk early, and influence renewal outcomes through strong commercial judgment and customer advocacy. In addition to securing renewals, this role plays a meaningful part in expansion motions such as licensing true-ups and value-based upsells.
This position is ideal for candidates with proven renewal ownership who can balance customer empathy with commercial rigor in a fast-paced SaaS environment.
Who you are
- A confident, accountable owner of renewal outcomes who thrives with autonomy
- Commercially minded, with the ability to negotiate effectively and influence decision-makers
- Proactive in identifying renewal risk and developing mitigation strategies
- Comfortable managing competing priorities across a complex book of business
- Clear, direct communicator with strong executive presence
- Data-driven and thoughtful in forecasting, planning, and prioritisation
- Collaborative partner who builds trust across Customer Success, Sales, and cross-functional teams
What you will do
- Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close
- Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal’s business objectives
- Partner closely with Customer Success and Account Management to maintain strong customer health and retention
- Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes
- Manage renewal timelines, pricing conversations, and execution with minimal oversight
- Identify and execute expansion opportunities, including licensing true-ups and value-based upsells
- Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy
- Leverage customer insights to guide value-based conversations and renewal positioning
- Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences
Must Haves
- 2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
- Proven ownership of contract renewals, including negotiation and close
- Strong understanding of customer lifecycle management and renewal risk indicators
- Experience negotiating pricing, terms, and objections with customer stakeholders
- Ability to assess customer health and translate insights into renewal strategy
- Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred
- Strong analytical skills to support forecasting, reporting, and renewal planning
- Familiarity with Abnormal’s products and services, or the ability to ramp quickly
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Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
