Transformation Manager

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.

Our products are used daily (and you’ll almost certainly have received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Transformation Manager, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You’ll lead high-value pilots and contracts with NHS partners, designing and delivering early-stage pilots, building compelling cases for adoption, and training teams to confidently use Accurx products to deliver faster, safer, and more accessible patient care.

To give a flavour of what you might be working on, right now we are focused on:

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary

• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care

• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan

The Unique Challenges You’ll Solve

This isn’t just about managing projects or delivering training. As a Transformation Manager, you’ll take on a unique mix of challenges that require strategic thinking, operational excellence, and strong relationship-building skills:

• Driving complex pilots from idea to impact – You’ll take ownership of high-value pilots, often for early-stage Accurx products like Scribe or Patient Triage, working closely with NHS teams to design, deliver, and evaluate these initiatives. Your ability to define success metrics, track outcomes, and demonstrate ROI will be key to turning pilots into long-term solutions that transform how care is delivered.

• Navigating NHS complexity with confidence – You’ll collaborate with a wide range of stakeholders across Acute Trusts, Community and Mental Health Trusts, GP practices, and Integrated Care Boards (ICBs). This means aligning different priorities, overcoming organisational barriers, and bringing diverse teams together around a shared vision for better patient care.

• Scaling transformation at pace – You’ll ensure every new team using Accurx products feels confident and supported from day one. This includes delivering engaging training, creating scalable resources, and building strong internal champions to embed change. Your work will enable services to adopt innovation quickly and sustainably, reducing administrative burden and improving care delivery at scale.

• Shaping product and strategy through insight – You’ll gather feedback directly from NHS teams and use this to influence product development and strategic decisions. Your ability to identify trends, anticipate needs, and advocate for users will ensure our solutions continue to solve the real problems faced by frontline staff.

What We're Looking For

We need a Transformation Manager who embodies our Principles and thrives on significant challenges. We’re seeking the following core skills, coupled with a mindset ready for real impact:

• Change Management Experience – Proven track record of leading large-scale change management projects (e.g., consulting or NHS transformation).

• Stakeholder Management – Excellent client-facing skills; able to engage and influence both internal and external stakeholders effectively, raise and resolve issues, and drive stakeholders to action.

• Project Management – Ability to lead medium- to large-sized projects autonomously, ensuring delivery within defined scope, timelines, and resources.

• Structured Problem Solving – Skilled in structured approaches to complex operational challenges, using a range of methodologies to break down and address problems effectively.

• Data Analysis – Proficient in using analytical techniques to derive insights from large data sets and dashboards, supporting data-driven decision-making.

• Embedding Change – Experienced in implementing change initiatives, ensuring clear communication, stakeholder engagement, and effective training to drive adoption.

• Collaboration – Promotes collaboration within teams and across departments, fostering open communication, teamwork, and shared success.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of.

• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.

• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.

• Be relentlessly resourceful:.We embrace constraints as they force us to think differently, be creative, and focus.

• Embrace challenge:.We value constructive conflict over harmony, having tough conversations for the best outcome.

What We Can Offer

We believe in supporting our team to do their best work, and thrive both professionally and personally.

• £45,000 - £60,000 salary + share options of £31,500

• Access to Happl - a flexible benefits provider with a given budget to spend on perks of your choice. Options include private health insurance, wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. 

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email [email protected].