Technical Support Engineer Level 4 - Applications
•Gofundme· 10h
🎧 Support🎓 Internship📈 Mid Level🇦🇷 Buenos Aires, Argentina
10h ago
Addi·about 1 month ago
We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.
With a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.
This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.
Drive the independent, risk-based evaluation of Addi CF's technological Internal Control System to ensure full compliance with Colombian financial regulations to safeguard the stability and integrity of our platform as we operate as a regulated financial entity.
Complete 100% of assigned technology audits within the annual internal audit plan on time, delivering high-quality, actionable recommendations that strengthen the Internal Control System and receive formal management acceptance within 15 calendar days..
Validate the technology controls component in 100% of all process audits conducted by the Internal Audit team, ensuring consistent and comprehensive technology risk coverage across the entire audit function.
Upload 100% of completed working papers to the Internal Audit application before issuing final reports to audited areas, ensuring the integrity and quality of all documentation.
Track and monitor all corrective action plans for the technology component of internal audits and external oversight bodies, achieving at least 85% completion of agreed-upon actions.
Proven Internal Audit Expertise in a Regulated Financial Environment:
3 to 5 years of progressive experience in internal auditing, external auditing (with a special emphasis on financial services/banking clients), or risk management in the banking, financial services, or fintech sectors.
Direct experience in reviewing and advising on the design of automated and technology controls for systems of entities in the national and/or international financial sector.
In-depth knowledge of internal auditing principles, methodologies, and standards, specifically related to the COBIT framework applied to the entities' technological Internal Control System.
Regulatory Knowledge & Compliance Acumen:
Proven experience in auditing complex technology systems, information security, cybersecurity, cloud computing, technological support for financial products, and audit visits to technology providers.
Solid understanding of the regulations relevant to financial institutions in Colombia, and particularly the operations that Addi CF will carry out related to savings and credit products.
Knowledge and proficiency in technologies such as data analysis, programming, and artificial intelligence applied to audit processes.
Outstanding Problem-Solving & Analytical Thinking Capabilities:
Proven ability to identify significant control weaknesses, develop practical and value-added recommendations, and effectively monitor their implementation by Senior Management, resulting in the strengthening of the Internal Control System.
Experience supporting the Internal Audit Manager in preparing and delivering clear, concise, and impactful audit reports and presentations to Senior Management and the Audit Committee.
Solid Communication & Stakeholder Management Skills:
Clearly and concisely communicates audit findings and recommendations, both verbally and in writing, to diverse audiences, including senior management, those responsible for the audited process, and the Internal Audit Manager.
Establishes collaborative relationships while maintaining independence and objectivity.
Demonstrates management of relationships with process leaders thanks to experience and arguments based on the risks the Company faces as well as best practices in the financial sector.
Exceptional Ownership & Initiative:
Takes ownership of assigned audit projects in accordance with the Annual Audit Plan, anticipates needs, identifies opportunities for improvement, and acts proactively.
Supports audits by providing technological support for the technological component of other audits performed by the team.
Proactively identifies emerging risk areas based on industry trends and proposes additional audits or new approaches to conducting scheduled audits, when necessary.
Is available to support any work required by the internal audit area, in accordance with the area's functions and mandate.
Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.
Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner
Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.
Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.
Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.
We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:
Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.
Step 2: Initial Interview (45 min)
A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.
Step 3: Deep Dive Interview (30 min)
You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too!
Step 4: Case Study (3-5 Days)
You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.
Step 5: Co-Founder Interview
If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure
We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.