Manager, Account Management

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Manager, Account Management

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our NA operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

• Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
• Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our merchants
• Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level
• Create an inspiring and collaborative team environment with an open communication/feedback culture
• Recruit new team members in line with the Adyen culture and required skills

Who you are

• An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills
• Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment
• An excellent communicator and team player with strong management skills and technical aptitude

Minimum Qualifications:

• 5+ years experience in managing teams and building executive level enterprise relationships
• 7+ years experience in account management, business development, consulting, or a related field
• 3+ years of enterprise payments, financial services, or experience from the merchant side is a plus
• Bachelor's degree
• Full professional proficiency in English

Other Job Details:

• Based out of our Toronto office
• Full-time position with a minimum of 40 hours/week
• Some domestic and international travel required

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Toronto office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.