Operations Academy Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Operations Academy

The Operations Academy at Adyen is dedicated to support the professional and personal growth of our Operations workforce. We create and execute growth enablement programs, aligning with our company’s vision, to empower individuals, teams and leaders through strategic learning initiatives and scalable enablement programs.

As an Operations Academy Manager you will be responsible for the creation and implementation of learning programs to onboard and continuously elevate our talent effectively, while also overseeing the data collection and analysis of our program metrics. Additionally, you will partner with global teams to drive high-impact strategic projects. Your role is pivotal in evolving our learning culture from a centralized delivery model to an enablement-focused one, ensuring a consistent and high-quality learning experience across the Operations organization.

What you'll do

• Design and refine comprehensive learning programs, leveraging operational expertise to ensure relevance and effectiveness
• Collaborate closely with stakeholders from various teams (L&D, operations leadership, other academies) to tailor learning experiences for our global teams
• Assess individual and organizational learning needs, utilizing data analysis to drive informed decision-making and measurable outcomes
• Lead Strategic Projects: Partner with Central L&D and Operations leadership to drive key learning initiatives (such as new workflow rollouts), managing the project lifecycle from design to adoption
• Conduct qualitative and quantitative analysis of program and learning metrics to evaluate impact and drive continuous improvements in the Operations Academy initiatives

Who you are

• You have a collaborative mindset, adept at building strong networks and working closely with stakeholders to drive impact
• 4+ years of experience in Learning & Development or Instructional Design, preferably with experience in a fast-paced or global environment.
• Strong project management skills, with the ability to manage complex learning rollouts, timelines, and stakeholder communications.
• Proficiency with quantitative analysis and analyzing performance metrics, ideally in the context of learning and development programs
• Strong communication, facilitation, and consulting skills; with the ability to guide stakeholders who may not have a background in education.
• Full professional proficiency in English, both written and verbal.
• A background in Operations is a plus, but not required.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.