Team Lead - Pool Account Management

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team
Our AM team in Berlin provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to identify additional service opportunities such as international payment methods, fraud management services, or point-of-sale opportunities.

With a strategic mindset and hands-on approach, this team drives growth and retention in our German and broader European portfolio as we scale.

Examples of your team’s responsibilities:

• Build strong relationships with merchants
• Drive commercial growth
• Accelerate product adoption
• Consult and train key stakeholders
• Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

What you’ll do

As the Team Lead of Account Management Pooled, your role and responsibilities will include:

• Team management: You are lucky to start with a great team and they deserve a leader committed to helping them grow and give their best. You will coach, support, balance workload, and keep the work fair and fun. You’ll create and maintain an inspiring and collaborative team environment with open communication and a strong feedback culture.
• Commercial target ownership and delivery: Targets are annual and achieved at team level, ensuring each member contributes at an individual level.
• Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction.
• Lead the day-to-day: Step in when needed, whether on operational tasks, merchant escalation calls, or critical negotiations.
• Hire, develop, and retain diverse talent: The team will keep growing to support Adyen’s commercial and strategic ambitions.
• Align and collaborate with internal teams: Work closely with Marketing, Sales, Partnerships, Account Management, and Operations to provide outstanding customer experiences.

Who you are

• 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales.
• Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued.
• You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen.
• Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can convince when needed.
• Fluent in both German and English
• You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
• You like thinking big picture and at scale, and you want to help shape our AM service level proposition.
• You have a genuine interest in and technical aptitude for our products and industry.
• You understand the importance of DEI and actively integrate it into your decision-making.
• You bring experience in hiring processes and identifying talent.

Please note: This role is a full-time position, based in our Berlin office (hybrid – 3 days per week onsite).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Berlin office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.