Onboarding Specialist - Client Success

About AI Acquisition

AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.

We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.

We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.

Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.


Hear from Our Founder:

Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here

Why Join AI Acquisition?

The Role

We are looking for a high-performing Onboarding Specialist to conduct 1:1 onboarding calls with new clients, guide them through the first steps of launching their AI business, and ensure they have the clarity, direction, and momentum needed to succeed.

This role blends communication, coaching, light sales psychology (without selling), and expert guidance. You will follow a structured onboarding roadmap, gather information, build rapport, and walk clients through niche selection, offer creation, business setup, and the 90-day roadmap using our internal tools and AI platform.

You will be the client’s first real touchpoint after enrollment, so confidence, clarity, emotional intelligence, and structured call execution are essential.

This is a full-time, remote role (minimum 8 hours/day).

What You’ll Do

1. Lead Structured 1:1 Onboarding Calls

• Follow a proven onboarding script and flow to guide clients through the first 60–90 minutes of their journey.
• Build rapport, understand motivations, and extract relevant background information.
• Use our Niche Finder AI tool to select and validate the client’s niche.
• Help clients choose their offer using the AI platform and market demand indicators.
• Select a business name, domain, and setup prerequisites.
• Explain the 90-day roadmap clearly and confidently.

2. Provide Clarity, Direction & Momentum

• Ensure every client leaves onboarding with certainty on:
• Their niche
• Their offer
• Their business name & domain
• Their roadmap for the first 7–90 days
• Support clients in removing confusion or hesitation by reinforcing confidence and clarity.

3. Use Internal Tools to Complete the Setup

• Handle niche, offer, and business name setup using our internal AI platform.
• Document insights, background, and decisions in the platform.
• Brief internal teams about branding, website setup, and campaign preparation.

4. Maintain High Communication Quality

• Communicate with professionalism, warmth, and clarity.
• Guide clients confidently through the onboarding toolkit and required decisions.
• Handle beginner-level objections, uncertainty, and confusion.

5. Coordinate With Support Teams

• Ensure post-onboarding handover is clear and complete.
• Flag complex cases to senior CS or Special Ops when needed.
• Schedule follow-up onboarding touchpoints.