Sales & Onboarding Specialist Intern, Services

The Community You Will Join

Airbnb is seeking a Sales & Onboarding Specialist Intern to join the Airbnb Services team for a 6-month internship.

Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 260 cities, with new offerings and locations dropping regularly in the Airbnb app.

We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb in Italy. This role focuses on sales, onboarding and post-onboarding management with key services Hosts in Milan.

The intern experience

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community

The difference you will make

During the internship, you’ll work on projects that cover the following:

• Lead Generation - Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking.
• Sales Pitches - Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding - Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
• Post-Onboarding - Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features.
• Market Insights - Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings.

Your expertise

• Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed.
• One first experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Milan and deep local knowledge of the market and it’s service offerings.

Our Commitment to Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.