Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join:
As a Staff Service Designer, you’ll shape the end-to-end systems that support great stays, scalable hospitality, and business sustainability. You’ll work across disciplines, partnering with operations, product, engineering, design, business, and more, to orchestrate how Airbnb’s services are delivered and experienced by guests, Hosts, and internal teams alike. Service Designers bring systems thinking, front-line research, and facilitation to the work of aligning product capabilities, operational processes, and human interactions. We bring diverse business functions together to design journeys that unfold across time, teams, and channels.
The difference you will make:
The Staff Service Designer will focus on complex, cross-functional challenges where the customer experience is shaped by touchpoints that span multiple channels — digital, human, and environmental. You’ll lead service visioning, blueprinting, and journey orchestration, often in areas where business goals require operations, support, or in-person delivery to succeed. You’ll connect the frontstage and backstage, helping to ensure that what we design for users is not only engaging but also deliverable and sustainable in the real world. Your work will help bring coherence to how we show up across the entire service journey. This is an individual contributor (IC) role reporting to a Manager or Director of Design.
A typical day:
Your expertise:
Your Location:
This position is UK - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world - online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.
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