Staff UX Writer, Messaging Platform

The community you will join:

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The difference you will make:

The Messaging Platform team builds products that help guests and hosts communicate with each other and, increasingly, deploys AI to assist guests and hosts in conversation. You’ll be responsible for designing copy systems across messaging components as well as sprinting with ML engineering teams to design conversations and train large language models that deliver on your designs. You’ll also contribute to our conversation design discipline, our LLM prompting and alignment best practices, and our standards around AI affordances.

A typical day:

• Write clear and concise copy across multiple product touch-points
• Lead content work across multiple projects within a single initiative
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX
• Present content and design work to Design Directors, executives, or other stakeholders on your projects
• Drive consensus with stakeholders and/or partners on content recommendations
• Manage copy deadlines and deliver detailed copy across multiple projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
• Join writing team crits to present work and help sharpen the work of your teammates

Your expertise:

• 10+ years of experience in UX writing, content design, or content strategy
• Proven ability to lead content/copy work from concept to detailed design
• Experience working with and presenting to executive teams
• Experience writing content principles, messaging frameworks, and style guides
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Solid understanding of user experience design principles and interaction patterns
• Comfortable working independently in a fast-paced environment
• Proven ability to move work forward in an ambiguous work environment
• Comfortable working alongside other design disciplines in Figma, our primary collaboration tool
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.