Technical Support Analyst
•Rain· 8h
Data ScienceFull-timeAsia
8h ago
AirGarage·3 months ago
About AirGarage
AirGarage is on a mission to bring real estate online, starting with parking.
We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.
By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.
AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time.
We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before.
Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.
We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.
We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.
Want to learn more about AirGarage and the problem we're tackling?
Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7
THE ROLE 👩🏾💻
We’re looking for a Senior Product Manager for our Capabilities team to scale our software that brings real estate online. You’ll work across the product lifecycle—from defining ambiguous problem spaces to shipping real features that drivers, businesses, and property owners use every day.
This is a high-ownership, high-impact role. Reporting to the Product Lead, you’ll collaborate closely with Engineering, Design, Operations, Marketing, and Sales to bring intuitive, high-impact features to life. You’ll balance strategy and execution—taking ownership of key areas of our product and ensuring they deliver measurable value to both our business and our users.
WHO YOU ARE 🦚
You’re a systems thinker who thrives in ambiguity and knows how to move fast without losing sight of the details.
You have experience with software and hardware and know how to consider both when building product that's delightful for users.
You relentlessly pursue edge cases and non-ideal states where the product experience could break down in the real world for the user -- and are you eager to go out on-site to identify and solve these paths.
User experience doesn't just mean living in Figma and the frontend. You are passionate about designing delightful experiences through thoughtful, comprehensive backend logic. Bonus points if you've had a multi-product scope of ownership and have experience building across features or products that connect seamlessly behind the scenes.
You’re a clear communicator who can break down complex ideas and rally teams around a shared vision.
You take initiative and thrive in early-stage environments where you help define what success looks like.
You collaborate deeply. You speak engineer, jam with designers, and love spending time with customers. You know good product work is never done in a silo.
WHAT YOU WILL DO 👷♀️
Own the end-to-end product lifecycle for the Capabilities team from discovery through delivery and iteration. The Capabilities team is comprised of backend, full-stack, and AI/ML engineers.
Translate product vision and strategy into crisp requirements, user stories, and clear acceptance criteria. Maintain product documentation and decision/change logs.
Own the sprint cycle and shipping of excellent features. Conduct backlog grooming, sprint planning, stand ups, and retrospectives in collaboration with Engineering and Design.
Proactively unblock engineering teams by clarifying scope and managing cross-functional dependencies.
Define and track metrics of success and identify opportunities for improvement.
Gather input from users, teammates, and data to inform product decisions.
Participate in user research and feedback loops to deeply understand the needs of our diverse stakeholders.
Help shape product strategy by identifying new opportunities and contributing to roadmap prioritization.
Ensure we are delivering best-in-class user experiences that align with our company’s vision and goals.
WHAT YOU NEED 👩🏼🎓
5+ years of experience in product management at a high-growth SaaS or tech-enabled services company.
A portfolio of products or features you’ve owned and shipped, including real outcomes. Bonus points for experience with hardware, IoT, sensors, etc. that have interacted with software products.
Demonstrated ability to lead cross-functional teams and ship high-quality products.
Strong analytical skills and comfort using both qualitative and quantitative data to drive decisions.
Experience working closely with engineering and design teams in an agile environment.
Excellent written and verbal communication skills.
Expertise with tools like Linear or Jira, Notion, Figma/Figjam for internal collaboration, and product analytics platforms (Amplitude preferred).
🚨 WHY THIS ROLE MAY NOT BE FOR YOU 🚨
We want to be upfront about what this role is not. It might not be the right fit if:
You love working on the frontend UX most. If your favorite days are spent brainstorming and iterating in Figma with a designer, that's not this team. The Capabilities team focuses on platform-level innovation with 75%+ of your time dedicated towards product logic, designing seamless systems over new UIs, and working with backend engineers.
You’re uncomfortable with ambiguity and fast iteration. The best results will come from constant experimentation. If you need long planning cycles and extensive resources before launching an initiative, this role will be frustrating for you.
You see product management as purely strategic and don’t enjoy hands-on execution.
You want a 100% remote role. While we are a remote-first company, AirGarage exists in the physical world. If you don’t enjoy a balance of remote work and hands-on visits with customers and team members, including spending time in parking lots and parking garages, this role may not be for you.
You need a full team of analysts, researchers, and designers to make progress - this team is lean and moves fast.
You’re not comfortable reaching out and engaging directly with users.
You don’t feel comfortable speaking up, challenging assumptions, or pushing for clarity.
You’re looking for a company that’s already “figured it all out”—we’re still in build mode and proud of it.
You prefer optimizing for the last 1% of growth than unlocking the next 25% of growth. If you like to primarily dig into the niche edge cases, perfect existing user flows, and optimize existing strategies, this role is not for you.
IMPORTANT NOTE 🚨
AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:
2–3 full company offsites, “Remote Weeks”
Lending a hand to support 2 new location launches
In-person onboarding as well as supporting other onboarding sessions for new team members
The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you.
THE UPSIDE 📈
📈 Equity: Have a stake in the business that you’re helping to build and grow.
🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.
⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
🤑 401k: Make financial planning right for you with a 401k retirement savings program.
✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.
📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
🪴Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.
Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.
We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.
AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.