Technical Account Manager (Enterprise)

About AirOps

AirOps helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality.

Thousands of marketers use AirOps to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts.

AirOps is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.

Key Responsibilities

• Own the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accounts

• Build and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-value

• Develop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinking

• Partner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new value

• Drive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goals

• Leverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customers

• Monitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsors

• Lead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise users

• Contribute feedback to product and design teams to improve usability, performance, and customer satisfaction

Experience

• 2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company; we 💚 former (or future aspiring) founders

• Experience supporting large enterprise customers with complex, multi-stakeholder environments

• Hands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool)

• Strong builder mindset with the ability to prototype and iterate in AirOps or similar platforms

• Familiarity with prompt engineering, retrieval techniques, and integrating AI into customer workflows

• Comfortable working in startup environments where ambiguity is the norm and roles evolve rapidly

• Excellent communication and project management skills; able to translate between technical and business stakeholders

• Bonus: working knowledge of Python, JavaScript, or other scripting languages

• Bonus: experience with SEO and Content Marketing

Our Guiding Principles

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

Benefits

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Parental Leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!