Senior Manager, GSOC

Build a safer world with us, one incident at a time.
Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

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About the role:

We’re looking for a Senior Manager, Threat Detection and Analysis to lead a high-performing team of Threat Detection Analysts within our global threat detection and analysis (TDAC/GSOC) function.

In this role, you will manage day-to-day operations for a key portion of our 24/7 threat detection coverage. You’ll focus on building a strong team, maintaining reliable shift schedules, driving execution against clear KPIs, and ensuring high-quality detections and escalations for our customers.

You will work closely with Ambient leadership in Customer Success, Product, and Engineering to make sure your team’s work aligns with customer and corporate goals. This is a hands-on people leadership role: you’ll be close to the work, coach analysts directly, and continuously refine processes to keep the operation running smoothly.

This position reports to the SVP of Customer Success, Pete Oelschlaeger.

What you’ll do:

• Lead and develop a team of Threat Detection Analysts, driving hiring, onboarding, coaching, and performance management

• Oversee daily operations to ensure timely and accurate alert triage, escalation, and documentation in alignment with SOPs

• Monitor key performance metrics (response time, false positive rates, documentation quality) to guide continuous improvement and operational excellence

• Manage shift schedules and staffing plans to maintain 24/7 coverage, balancing workload and team wellbeing

• Collaborate with TDAC leadership, People Ops, and Product/Data teams to identify trends, optimize detection workflows, and improve tool and playbook performance

• Partner with Customer Success to train customer SOC/GSOC teams and represent TDAC operations in customer sessions and QBRs

• Provide clear updates and insights to internal and external stakeholders on incidents, patterns, and overall performance

• Identify recurring pain points, contribute to SOP and process refinements, and participate in pilots of new tools and workflows

What you’ll bring:

• 3+ years in physical security operations, GSOC/SOC, security command centers, or a closely related operational environment

• 1+ years managing or leading teams of analysts or operators in a 24/7 or high-tempo setting. Direct experience working in or closely with a SOC/GSOC (alarms, CCTV/VMS, access control, incident management tools)

• Strong people management skills: setting expectations, coaching, performance management, and building healthy team culture

• Experience creating and managing shift schedules, preferably in a 24/7 operations

• Comfortable running to metrics: you know how to use simple dashboards and KPIs to steer day-to-day operations and coach your team

• Excellent written and verbal communication skills with operators, peers, and cross-functional partners

• Able to write clear incident summaries and operational updates

• Comfortable representing your team in customer-facing or cross-functional conversations when needed

• Hands-on, “working manager” approach - you’re close enough to the work to understand it, but focused on enabling the team

• Pragmatic and process-oriented: you care about consistency, clarity, and continuous improvement over abstract strategy decks

• Comfortable in changing environments; willing to adapt as we learn and scale

Why join us:

• We are creating an entirely new category within a 100+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible

• We have an impressive customer roster of F500 companies, including Adobe, TikTok, and SentinelOne

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)

• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)

• The latest tech and awesome swag will be delivered to your door

• Enjoy a full range of opportunities to connect with your awesome co-workers

• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.