Technical Support Analyst
•Rain· 10h
Data ScienceFull-timeAsia
10h ago
Ambrook·1 day ago
Ambrook’s mission is to help family-run American businesses become more profitable and resilient.
Operators across American agriculture and industry face increasing pressure from record-breaking droughts, rising input costs, and unpredictable markets. The best long-term investments, like efficient irrigation and grazing rotations, support both the land and the bottom line. But even when the payoff is clear, these changes need upfront capital and financial clarity that's hard to come by.
Business owners work with fragmented records and outdated tools. They can't easily see what's working or prove viability to a lender, partner, or the next generation.
Ambrook is rebuilding the financial infrastructure that independent operators rely on.
We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending. Tools built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.
Our customers are the backbone of the real economy. They are stewards of land, labor, and legacy. We're giving them the ability to invest in stronger, more durable businesses. When they do, they build generational resilience across America.
We started with farmers and ranchers across the country. Now we're expanding quickly to other American industries.
We're a Series A startup backed by top investors like Thrive Capital, Dylan Field, Homebrew, Designer Fund, and BoxGroup. We're looking for early team members who want to untangle the knotted intersection between American industry, climate, and the economy.
Ambrook is building financial tools for farmers, ranchers, and rural businesses, and scaling that mission means scaling how we sell, support, and serve customers.
We’re looking for a strategic, systems-minded operator to design and run the infrastructure behind our go-to-market engine. You’ll work across Sales, Customer Success, Marketing, and Product to make sure the right work is happening, in the right order, with the right tools.
This role blends analytics, judgment, and execution. You’ll build the operating system that helps our GTM teams hit their numbers, use AI where it truly adds leverage, and stay aligned with company strategy. You’ll report to our Head of Operations and partner closely with Sales, Customer Success, and Product Marketing.
Design and manage core GTM processes, including lead routing, forecasting, call prioritization, handoffs, and deal tracking.
Build dashboards that help Sales, CS, and Marketing teams track progress and outcomes.
Define and maintain standards for pricing, discounting, and deal approval that drive consistency.
Partner with Sales and Product to design process automation and strategically use human intervention.
Work with Marketing to operationalize messaging and campaigns within sales systems and create enablement materials for the sales team.
Deeply understand our customers and mirror their needs throughout internal processes.
Learn Ambrook’s marketing, sales and customer success motion, including our lead sources, product segments, and data flows.
Visit an Ambrook customer on-site to familiarize yourself with our product and customers.
Audit current systems and processes to identify areas for improvement in efficiency and rep focus.
Own conversion, dialing, and pipeline dashboards to give GTM teams visibility into performance.
Implement enhancements to sales workflows, including prioritizing high-conversion leads and automating follow ups and nurturing sequences, to increase the efficiency of the team.
Master our systems and data infrastructure to deliver insights and funnel optimizations that lead to better conversion and sales / CX team efficiency.
Identify the highest-leverage AI opportunities across GTM and pilot at least one automation in production.
Begin shaping how new features and messaging are operationalized through GTM channels.
Own operational infrastructure for Sales, CX, and product operations.
Define and maintain deal standards and a clear approval process for discounting.
Build processes that systematizes what’s working and creates the infrastructure to run rapid experiments and quickly evaluate outcomes.
Demonstrate measurable impact on sales efficiency, conversion, or retention.
3-5 years of experience in Revenue Operations, Sales Operations, Product Operations, Strategy & Ops, or similar roles in fast-paced B2B SaaS environments.
Comfortable with data and systems; strong in Excel/Sheets, familiar with SQL, and experienced with CRM tooling like HubSpot.
Thoughtful problem-solver with good judgment. You know when to go deep and when to move fast.
Clear communicator who can bring structure to messy problems and lead cross-functional work.
Curious about using AI to improve team workflows and decision-making.
Bonus: Experience in accounting, fintech, and/or vertical SaaS.
Bonus: Experience working in American industry: ag, trucking, construction, etc.