Head of Talent Marketplace Operations

Head of Talent Marketplace Operations

*Please note that this is not an HR role. We are looking for business operations folks, not TA / HR leaders.

About Andela

At Andela, we know brilliance is evenly distributed around the world, but opportunity is not. For over 10 years, Andela has connected its customers with top global, remote technical talent from over 135 countries with the majority residing in emerging markets like Africa and Latin America.

As one of the world’s largest talent marketplaces, Andela gives companies greater flexibility to quickly deploy qualified technologists. With talent highly skilled in advanced technologies to support Application Development, Artificial Intelligence, Cloud & DevOps, Data Engineering, and much more, customers experience 33% faster project delivery. The company’s exclusive AI-powered platform, Andela Talent Cloud, is the industry’s only unified platform managing the complete global talent lifecycle and enables customers to fill individual roles or engage fully managed teams up to 66% faster.

Andela is on the precipice of two breakout industry transformations: one in staffing/hiring and the other in software development, both accelerated by generative AI.

Are you an exceptional, hungry leader seasoned in scaling businesses through transformation and growth? Join us and change the world.

Exceptional Leadership:

As a member of the Solutions leadership team, you’ll serve as a role model for the rest of the company. Think about the feedback your peers typically give you – if it usually sounds like the below, we want to hear from you.

• Low ego, low drama, servant leader: You share credit, take blame. You like being wrong because it means someone else had an even better idea.

• One team mentality: You break silos across teams. You put the company and mission first above your team alone.

• Great listener, hungry for feedback: You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen.

• Owner, not renter: You see a problem, you fix it or find someone who will. The buck stops with you.

• Player-coach: You fly high (create strategy) AND low (know the details that matter). You roll up your sleeves and get scrappy. You do this without micromanaging, empowering your team while actively engaging in important details.

• Business problem solver: You’re not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems.

The Role

We're looking for a Head of Talent Marketplace Operations to lead the engine that powers our talent marketplace. You'll own the end-to-end Talent Engine - unifying Acquisition, Matching, Assessment, Learning, Community, Support, and Operations.

The advance of AI has driven an increasing supply / demand imbalance impacting critical operational metrics that support growth. We are seeking a leader with the operational toolkit and marketplace scaling experience who can help us rapidly improve position fill rate, Talent quality, and speed of placement. This leader will work closely with the Sales organization to ensure what is being positioned with customers matches what the network is prepared to supply. They will also work closely with the Customer Success team to manage day-to-day Talent operations (e.g. onboarding, Talent payment, etc).

We need a leader who can work cross-functionally, see the whole system, diagnose root causes through incisive quantitative analysis, and drive transformation that dramatically improves speed, quality, and conversion.

You'll lead ~30+ people across seven functions and report to the SVP, Solutions & Operations.

Responsibilities:

• Own four strategic pillars: Fulfillment Engine, Talent Quality, AI + Data-Driven Efficiency, Network Engagement

• Redesign the matching process to cut time-to-match in half and improve fill rate

• Drive alignment between Talent Ops, Sales, and Customer Success on supply-demand fit and operational excellence

• Build KPI frameworks and dashboards that create visibility and accountability

• Partner with Product to deploy AI-assisted matching and assessment tools

• Lead and develop a globally distributed team; break down silos across functions

Requirements:

• 10+ years in operations, with 5+ years leading large distributed teams

• Strong analytical skills - you use data to diagnose problems and drive decisions

• Process design expertise - you've redesigned complex workflows and driven measurable improvements

• Marketplace/staffing/recruiting experience - you understand matching, supply-demand dynamics, and two-sided networks

• Cross-functional leadership - you can drive alignment when incentives across teams aren't naturally aligned

Nice to Have:

• Experience with AI/ML-powered matching or assessment platforms

• Background in technical talent and the software development ecosystem

• SQL proficiency or experience working closely with data teams

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