Location requirements
San Francisco, Salt Lake City, or New York City
Anrok is the leading AI-driven tax automation platform enabling businesses to expand globally without compliance complexity.
As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance.
Our customers include:
40% of Forbes Top 50 AI companies
20% of Forbes Top 100 Cloud companies
Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $50M from leading investors including Sequoia, Index, and Khosla Ventures.
We are seeking a data-driven Lifecycle and Customer Marketing Manager to own our customer marketing strategy and lifecycle optimization. This role is critical to nurturing and converting prospects, and driving customer engagement, retention, and expansion through strategic marketing programs.
Own lifecycle marketing strategy and execution, including auditing current campaigns, aligning cross-functional stakeholders on A/B test roadmaps, executing tests, and reporting on performance.
Develop comprehensive customer marketing programs to drive engagement and advocacy, including educational webinars, community events, case study development, referral campaigns, and customer recognition initiatives.
Co-own customer retention by working with sales activation and account management teams to map ideal customer onboarding journeys, identify pain points and opportunities, own improvement roadmaps, and project manage cross-team implementations.
Own HubSpot as the primary marketing automation platform, designing email campaigns, building workflows, and managing customer segmentation. Align cross-functional teams on customer segments and maintain differentiated communication strategies for each segment.
Track key customer metrics including churn rate, and align with cross-functional stakeholders to introduce new metrics such as customer satisfaction, NPS, etc. Own our online community presence with platforms such as G2 to help grow our total reviews and improve our rating/score.
Create customer-centric content and advocacy programs that turn satisfied customers into brand advocates and drive organic growth.
5+ years of B2B SaaS marketing experience with focus on lifecycle marketing, customer marketing, or growth marketing.
Proven track record of improving customer retention and driving revenue expansion through strategic marketing programs.
Hands-on experience with HubSpot including segmentation, automation, A/B testing, and performance analytics.
Strong analytical skills with experience tracking customer metrics, cohort analysis, and campaign performance.
Excellent project management skills with experience leading multi-stakeholder initiatives.
Strong communication skills and data-driven approach to marketing optimization.
The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
Please mention you found this job on YesRemoteJobs - it really helps us!
Anrok is the modern sales tax solution for SaaS businesses. Finance leaders trust Anrok to automate sales tax end-to-end, from monitoring exposure to filing and remittance. Anrok is the only solution built for the complexities of Internet subscription business models in mind and can sync with your financial stack via no-code integrations. How is Anrok different?(1) Integrate and backfill historical transactions with a click. Prebuilt integrations make it easy to connect Anrok - no code required. You can even backfill and import historical transactions through an easy click-through wizard.(2) Monitor where you have sales tax obligations - both economic and physical nexus - for free. See when you are approaching the economic threshold in a state or when a new remote employee triggers physical nexus. You only start paying for Anrok after you register and start remitting in a state.(3) Register for sales tax in-product. Taking action is easy with our in-product registration flow. Anrok takes care of the registration process for you, with no additional fee required.(4) Calculate and collect sales tax. Configure exactly when you are ready to collect sales tax from your customers. Want to continue paying taxes out of pocket, or ready to collect the amount from customers? Control how you roll out sales tax and what is displayed on your invoices, regardless of your billing or payment system.(5) Automate filing and remittance in every SaaS taxing state, city, and even home rule jurisdictions. Automate filing even in cities that require a separate return. With Anrok, you will never miss a deadline again. Anrok simplifies compliance workflows and is the only platform that can:(1) Detect filing frequency changes automatically.(2) Simulate your sales tax exposure based on different remittance date scenarios.(3) Automate tracking remote employees and record your physical nexus.(4) Provides clear, modern reporting systems that make reconciling your transactions easy.(5) Take care of refunds and true-ups in real-time with our prebuilt integrations. If you have a homegrown billing system, our API makes it easy for your team to get started.
View company