Scaled Customer Success Manager (Public Sector)
•Boxinc· 2h
🎧 Support⏰ Full-time📈 Mid Level💰 $81k-102k🇺🇸 New York, USA
2h ago
Apolloio·17 days ago
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
Position Overview
The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments.
This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base.
Key Responsibilities
Key Competencies
1. Commercial Acumen
Strong understanding of SaaS revenue mechanics — ARR, churn, gross and net retention, and expansion. Balances customer value with business outcomes.
2. Leadership & Team Development
Builds, coaches, and leads a high-performing renewals team.
3. Operational Excellence
Designs and manages scalable, efficient, and predictable renewal processes.
4. Customer Centricity
Aligns renewal success with customer value and satisfaction.
5. Collaboration & Influence
Works cross-functionally to align strategy, process, and outcomes.
Qualifications
The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus target and annual base salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Learn more here!