Channel Operations Manager

The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy + analytics, and enablement. This team encompasses six key areas: Revenue Operations Leadership, Systems & Process Management, Analytics + Insights, Performance Optimization, Enablement + Training, as well as Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization.

As a Channel Operations Specialist, you will play a pivotal role in driving our channel operations' success by managing dynamic processes and fostering robust partner relationships. You will lead a team dedicated to enhancing partner program operations while ensuring alignment with our company’s strategic directives.

Located in our Vancouver Office, your role will involve optimizing processes to deliver outstanding results and managing partnerships that contribute to our business growth. You will collaborate with various internal teams to ensure seamless operations and effective management of partner interactions.

What You'll Achieve:

• Leadership & Team Development: Lead, coach, and develop a high-performing team to deliver against business objectives and foster career growth.
• Operational Management: Manage day-to-day partner program operations, ensuring efficient execution and support for internal teams and external partners.
• Sales Credit Reconciliation: Oversee sales credit reconciliation processes to ensure accurate attribution and alignment with internal sales policies and systems.
• Commission Process Management: Own the referral and sales assist commission payment process, coordinating across Finance, Sales Ops, and Partner teams to ensure timely and accurate payouts.
• Business Operations: Lead core “run-the-business” activities, including triaging and managing incoming requests through the partner operations inbox, ensuring timely resolution and stakeholder communication.
• Impact Assessment: Support downgrade and cancellation management, collaborating with cross-functional teams to assess impact on partners and ensure accurate adjustments to credit or commission.
• Technology Issue Management: Act as the primary point of contact for technology issue management, partnering with internal tech teams to resolve system-related issues impacting partner operations.
• Portal Management: Own partner portal management, including updates, user access, and continuous improvement to enhance partner experience and usability.
• Data Management: Maintain Salesforce (SFDC) data hygiene across partner records, ensuring accuracy, completeness, and alignment with business reporting needs.
• Sales Rules Documentation: Define and document partner sales rules of engagement, ensuring clarity, consistency, and alignment with go-to-market strategy and sales processes.

About You:

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• You have proven experience in channel operations, demonstrating a track record of success in leading teams and managing complex projects.
• You possess strong leadership skills with an ability to develop and mentor teams effectively.
• Your organizational skills are exceptional, allowing you to manage multiple priorities in a fast-paced environment.
• Proficiency in Salesforce or similar CRM platforms is part of your skillset, and you efficiently maintain data accuracy and completeness.
• You excel at working cross-functionally, building strong relationships with internal and external stakeholders.
• Strategic thinking and problem-solving come naturally to you, allowing you to drive business outcomes.
• You communicate effectively, ensuring clarity and alignment in operations and partnerships.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $114,000- 130,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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