Field Readiness Partner, Customer Success

We are looking for a highly organized, energetic, and empathetic Customer Success Readiness Partner to join our CX Field Readiness team. You will be responsible for partnering with stakeholders across Customer Success, Operations, PMM, and beyond to design and deliver a wide variety of enablement initiatives across Asana’s Global Customer Success department, from needs analysis and program management to facilitation and certification. You are a data-driven enabler who is deeply passionate about making a long-lasting impact on the professional and personal development of others. You are highly motivated, adaptable, and creative, and genuinely enjoy designing and facilitating engaging learning experiences that drive meaningful behavior change and customer outcomes.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You'll Achieve:

• Develop a deep understanding of Asana’s post-sales customer journey and success motions to align training with business goals.
• Design and facilitate engaging training experiences across onboarding, ramp, and continuous skill development—spanning in-person, virtual, and self-paced formats.
• Create and manage certifications, assessments, and assets that define what “great” looks like for Customer Success Managers.
• Maintain and evolve learning resources in the LMS and CMS, ensuring content reflects current business priorities and market changes.
• Use a metrics-oriented approach to measure impact and communicate results to stakeholders.
• Stay organized, detail-oriented, and adaptable, thriving in a fast-moving environment with multiple priorities.

About You:

• Experience in field readiness, enablement, or L&D for Customer Success or other customer-facing teams.
• Strong content development and instructional design skills.
• Proven ability to manage multiple programs and stakeholders with precision.
• Proficiency with Highspot, Salesforce, and Asana.
• Excellent communication and presentation skills, with the ability to influence and engage audiences at all levels of the organization.
• Analytical mindset with the ability to leverage data and metrics to drive decision-making and measure impact.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $147,000 - $167,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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