Renewals Operations Lead

The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy, and enablement. This team encompasses five key areas: Revenue Operations, Systems & Process Management, Strategy and Performance Optimization, Enablement + Training, and Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization.

We’re looking for a Renewal Operations Lead who will play a critical role in managing and optimizing our renewal systems, tools, and process. As a key player on our Revenue Operations team, you will be the primary operational partner to the Global Head of Renewals. This role will work cross-functionally streamline our renewal motion, ensuring exceptional data integrity, process efficiency, and enablement, directly contributing to the company's retention and growth goals.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Partner with the Global Head of Renewals, CX, and RevOps leadership to ensure the Renewals team has the process, tools, and documentation needed enabling highly accurate forecasting and timely and efficient contract renewals.
• Collaborate with sales, customer success, renewals, technology and finance teams to identify systematic opportunities and risks in the renewal motion with the goal of improving renewal rates and customer satisfaction. Develop and implement related solutions.
• Help lead and optimize the Renewals ecosystem of tools, processes, and enablement by working closely with our Enterprise Technology partners to scope business requirements and guide implementation of new features and enhancements
• Develop and maintain operational documentation for the Renewals Team covering topics including deal execution, forecasting, compensation policy, book building and assignment activities.
• Analyze renewal data to identify trends and areas for data, technology, and process improvement.
• Collaborate with Revenue Strategy on capacity planning. Aligning on headcount, assigning customer books of business, and flagging when capacity thresholds are approached or exceeded.
• Partner with Renewal Leadership and Revenue Strategy on capacity planning, book of business assignments, and territory design to ensure optimal coverage and efficient resource allocation.
• Build and maintain system telemetry to proactively identify potential data inconsistencies, broken process, or team resourcing constraints
• Support the Renewal team in deal execution, forecasting, data updates, bug reporting/workaround development, and other ad hoc requests
• Lead projects and initiatives focused on improving productivity and simplifying processes throughout the Renewals organization, representing the Renewals business requirements in key cross-departmental projects

About you

• Bachelor's degree or higher
• Proven experience (5+ years) in a Renewal Operations or similar role within a B2B SaaS company.
• Strong analytical skills with the ability to interpret data and experience designing and developing reports, metrics, and dashboards
• Exceptional attention to detail
• Excellent communication skills
• Experience with CRM software (ideally Salesforce and CPQ), forecasting and pipeline management tools, and other customer success tools.
• Experience developing requirements and partnering with Technology teams
• Ability to work in a fast-paced, dynamic environment with changing priorities.
• Self-starter. Someone who is motivated by driving continuous improvement.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between .$185,000-210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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