Solutions Engineer

Asana has emerged as the leader in the work management category. Launched commercially in 2012, our success is linked to our culture, employees, and commitment to our mission: to help humanity thrive by enabling all teams to work together effortlessly. Asana’s unique business model and disciplined sales approach enables us to build a user-driven marketing and sales engine that can scale quickly and effectively. We have experience at the forefront of bottom-up enterprise software sales, helping customers scale from initial adoption to large, high-impact deployments.

As a key member of the Asana Japan Solution Engineering team, with a focus on ROI Demonstration and Value Engineering, you will play a critical role in helping our prospects understand the value of Asana. Through your deep product knowledge and expertise in how companies decide to purchase SaaS applications, you’ll support our Sales team and ensure they constantly move towards a close. We’re looking for someone who will understand the customers’ core pain points, and quantitatively show the value that Asana’s technology can provide. As a key voice of the customer, you will also drive initiatives in the Solutions Engineering team growth by creating alignment cross-functionally. You’ll be a thought leader in AI-powered Collaborative Work Management and Human+AI Work Coordination.

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Partner with the Sales and Customer Success teams to gather any necessary input or data to strategize on and execute ROI computations.
• Position yourself as a trusted advisor for customers and Solutions Engineering org
• Co-create customer specific presentations and demonstrations in partnership with Sales and Customer Success
• Develop success metrics that can be applied across Asana’s customers base
• Support the greater Solutions Engineering team in developing metrics and operations to understand global impact
• Partner with Product, PMM, Sales and Enablement teams for seamless end-to-end program executionAbout us

About you:

• Strong interpersonal skills to earn customers’ trust and hear out and understand the customer’s true pain points.
• Driven self starter, motivated by impact to the team and region
• Strong quantitative and analytical skills to translate the customer’s true pain points into measurable ROI metrics.
• A storyteller who is comfortable creating a story out of numbers and data, and presenting it to anyone in any setting.
• Someone who can work with marketing, business, and product teams to find efficient paths to successful “lead → customer” transitions and long-term, successful customers
• Exceptional cross-functional collaborator - someone who can work with Sales, Customer Success, and Marketing to smoothly obtain all the necessary data and input
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Native level Japanese, business level English to collaborate with internal teams and for your own enablement

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

#LI-Hybrid