Location requirements
The Strategic Support Operations Manager plays a critical role in shaping and optimizing the operational engine behind Asana’s Global Support Organization. As a key member of the Support Excellence & Operations Team reporting to the Head of Support Excellence & Operations, this leader will lead a team of Business Program Partners and Operations Analysts, and will drive operational rigor, improve processes and systems, elevate Support performance, and support multi-horizon strategic initiatives across the Global Support Organization. This individual will combine analytical depth, operational excellence, strategic problem-solving, and strong cross-functional influence to ensure Support is positioned to deliver an exceptional customer experience at scale.
This role can either be fully remote depending on which US state you live in, or based in our New York, Chicago, or San Francisco office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve:
Support Strategy, Roadmap Execution & Governance
Team Leadership & Organizational Enablement
Operational Excellence & Process Innovation
Cross-Functional Leadership & Change Management
About you:
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we’ll offer:
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range will vary based on your location. Locations in the US are categorized into one of three geographic pay zones, and the ranges for the zones are as follows:
Zone A: $190,000 - 223,000
Zone B: $171,000 - 201,000
Zone C: $153,900 - 180,900
For more information about which locations fall into each pay zone, please visit https://asana.com/usa-pay-zones. Please also consult your Talent Acquisition Partner to confirm the applicable pay zone for your specific location.
The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed ranges above are a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
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About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
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Asana provides a world-class application that makes it easier for teams to track their work with greater clarity, accountability, and efficiency. Asana is one of Fast Company's Most Innovative Companies, the top work-tracking vendor on Forbes's inaugural Cloud 100 list, and the only enterprise software application to win Google's 2016 Material Design Award. Our mission is to help humanity thrive by enabling all teams to work together effortlessly, and we built Asana to improve the productivity of teams and increase the potential output of every team's effort. We have a considerable mission and an even bigger opportunity: to change the way teams work together and accelerate a market which is made up of all teams of knowledge workers, representing billions in potential yearly revenue. Currently, over 13,000 teams use Asana-from USAA Bank, Uber, Pinterest, and TED, to Zappos, Malala Fund, Seattle Children's Hospital, and Tribeca Film Festival. According to our customers, teams and organizations run their operations and track projects 45% more efficiently in Asana. Asana is free for teams up to 15 members with unlimited projects and tasks. Web and mobile apps are available at asana.com, iTunes, and Google Play.
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