Our Technical Account Management team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers.
As a Technical Account Manager at Asana, you’ll be a strategic technical advisor to our largest and most complex enterprise customers. You’ll partner deeply with customer stakeholders to drive technical enablement, ensure sustained adoption, and align Asana’s capabilities with their long-term goals. This is a highly cross-functional role that requires strong technical aptitude, exceptional customer empathy, and the ability to influence both internal and external stakeholders.
This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve:
About you:
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
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About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
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Asana provides a world-class application that makes it easier for teams to track their work with greater clarity, accountability, and efficiency. Asana is one of Fast Company's Most Innovative Companies, the top work-tracking vendor on Forbes's inaugural Cloud 100 list, and the only enterprise software application to win Google's 2016 Material Design Award. Our mission is to help humanity thrive by enabling all teams to work together effortlessly, and we built Asana to improve the productivity of teams and increase the potential output of every team's effort. We have a considerable mission and an even bigger opportunity: to change the way teams work together and accelerate a market which is made up of all teams of knowledge workers, representing billions in potential yearly revenue. Currently, over 13,000 teams use Asana-from USAA Bank, Uber, Pinterest, and TED, to Zappos, Malala Fund, Seattle Children's Hospital, and Tribeca Film Festival. According to our customers, teams and organizations run their operations and track projects 45% more efficiently in Asana. Asana is free for teams up to 15 members with unlimited projects and tasks. Web and mobile apps are available at asana.com, iTunes, and Google Play.
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