Location requirements
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
We're looking for an Account Executive to help us win new customers. As an early member of the sales team, you'll be on the ground floor of building our sales team. We're looking for someone who is confident in generating their own pipeline and closing customers. You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale.
Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
Demonstrate an ability to multithread and access C-level executives
Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
Run effective sales processes from start to finish — including demos, negotiation, security and procurement
Be a trusted advisor to prospective customers
Work cross-functionally with Customer Success, Marketing and Engineering to ensure customers are onboarded and set up for success
Use your learnings to build and iterate on our sales philosophy, playbook and processes
Minimum of 5 years of closing experience selling a SaaS product
Experience closing complex deals with multiple c-suite stakeholders
High attention to detail with strong verbal and written communication skills
Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers
Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up
Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes
Comfortable working in a rapidly changing environment
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
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A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
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