Sales Development Representative

About Assembled

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

The Role

As a Sales Development Representative (SDR), your primary role will be to enhance our outbound sales strategy and generate high-quality sales leads. You'll develop expertise in our product offerings and use that knowledge to provide valuable insights to potential clients. Generating Pipeline will be your core responsibility.

Joining as a founding team member, we are seeking an individual who embodies an entrepreneurial spirit and is enthusiastic about contributing to our company's growth. You will report to our SDR Manager. This is a hybrid role, expected to be in office three days a week.

Responsibilities

• Increase pipeline through booking meetings with outbound leads

• Hit daily and monthly outbound goals for cold calls and email outreach, balancing personalization at scale

• Develop and execute strategies to penetrate target accounts, including identifying key stakeholders and crafting outbound campaigns

• Be the first point of contact for new business prospects and determine the next steps for each lead

• Conduct market research to identify new leads

• Partner with Account Executives, Marketing and other stakeholders on outbound strategies and lead generating efforts

About You

• Strong communication skills, both written and oral

• An interest in technology and a desire to kick-off a career in tech sales

• A team player, who is also a self-starter (we’re on a hybrid schedule in-office)

• A strong work ethic, competitive spirit, and eagerness to grow

• Demonstrated ability working with ambiguous problems

• 0-2+ years' experience working in a customer facing role - we’re open to candidates new to the workforce!

Our U.S. benefits

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment