The position offers the rewarding opportunity to become a “Product Support Specialist” by using our proprietary systems to build, test, and maintain our library of electronic prior authorization (ePA) forms and workflows. The position also performs various functions to support the ongoing growth of the company’s portfolio of product offerings. This position requires extensive research, attention to detail, and a strong work ethic.
- Conduct research on electronic sources, such as databases or repositories, for formulary status and prior authorization requirements for all drugs.
- Test system modifications to prepare for implementation while documenting software defects, and report findings to software developers and/or other involved departments.
- Participate in product design reviews to provide input on functional requirements, product designs, processes, or potential problems.
- Apply basic clinical knowledge to association of prior authorization forms.
- Create cohesive question sets using specific questions provided by the payer.
- Create cohesive question sets using specific information provided by clinical staff.
- Create workflows in proprietary systems.
- Comply with privacy and security standards, and applicable data and security requirements.
