Data Scientist, Customer Analytics
•Cresta· 23h
Data ScienceFull-timeAmericas
23h ago
Axon·about 2 months ago
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
At Axon, we’re on a mission to protect life, capture truth, and accelerate justice.
The Customer Success Services (CSS) team simplifies, amplifies, and scales Axon’s Customer Success impact. We drive product adoption, optimize workflows, and enable operational excellence across global customers.
As our first Digital Customer Success Manager, you’ll pioneer the use of Salesforce Agentforce and AI automation to power intelligent, scalable Customer Success programs. This role brings together product expertise, digital engagement design, and AI-driven operations to ensure every Axon customer experiences consistent, data-informed success—at scale.
You’ll build the infrastructure that allows Axon’s Product Success teams to reach thousands of customers intelligently, using automation, predictive insights, and digital-first success strategies.
Lead Scaled Product Success Enablement
Drive AI-Powered Customer Engagement
Operationalize Scaled Programs Across Products
Enable and Empower Internal Teams
This role defines the future of Customer Success at Axon. You’ll help build a scalable, intelligent system that enables our teams to reach every customer proactively—combining the power of automation with the human insight that drives trust and adoption.
You’ll be part of a pioneering effort to connect AI, automation, and product success—directly impacting customer outcomes and shaping how Axon delivers value at scale.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
| The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 86,250 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. |
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.