Location requirements
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As a Senior Technical Account Manager (TAM) in the Enterprise organization, you will be the day‑to‑day technical leader for one of Axon’s strategic customers, building and sustaining a long‑term partnership. You’ll be the primary point of contact responsible for device lifecycle management (including RMA), incident response and RCA, network troubleshooting, and driving scalable process improvements across a large deployment. You’ll deliver technical best practices, enable broad operational adoption of Axon products, and translate customer needs into prioritized product and engineering outcomes. Working closely with internal and external cross‑functional teams, you’ll improve reliability, usability, and efficiency so the customer can operate with confidence—directly supporting Axon’s long‑term success in the Enterprise market.
Location: Bentonville, AR (4-5 days onsite). Periodic travel may be required for in-person training and company meetings.
Reports to: Senior Director of Professional Services, Enterprise
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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Since its founding in 1993, Axon (formerly TASER International) has been at the forefront of innovation in public safety technology. Our earliest CEWs represented a revolution in non-lethal weaponry, giving officers a safer alternative to more traditional types of force. More recently, our suite of connected products from body cameras to evidence management, has given law enforcement agencies the flexibility and the versatility to operate with increased transparency and efficiency. As of 2015, our CEWs are in use in more than 17,000 agencies across the United States and our other Axon family of products are in use by over 5,000 agencies. Our Scottsdale, Seattle and New York City teams approach their work with a spirit of collaborative innovation, developing new products and services with the knowledge that they are helping to usher in the future of policing. Learn about career opportunities by visiting us at
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