Who We Are
Baton is Ryder’s in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.
We design and ship category-defining software that enables Ryder and its 50,000+ customers—including some of the world’s most well-known brands—to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.
Baton’s mission: enable supply chain on autopilot.
Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you’ll love it here.
Basic Job Details
Role: IT Manager
Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday
Location: Hayes Valley, San Francisco California
Job Description
Baton operates as an independent subsidiary with our own technology stack (Google Workspace, Slack, AWS) while being part of Ryder's enterprise environment (Microsoft 365, Teams, Azure). We're looking for an IT Manager who can manage and improve our day-to-day systems while acting as a strategic bridge between Baton and Ryder's enterprise IT organization.
Responsibilities
- Manage and administer Baton's core IT systems including Google Workspace, Slack, AWS, related productivity tools, MDM, office A/V, and our office internet/WiFi
- Develop and implement strategies for bridging Baton and Ryder systems where appropriate, including SSO, identity management, and cross-platform workflows
- Act as primary technical liaison with Ryder's enterprise IT team, navigating policies, security requirements, and integration opportunities
- Build relationships with Ryder IT leadership to advocate for Baton's needs while ensuring alignment with enterprise standards
- Evaluate opportunities to migrate Baton systems to Ryder's enterprise platforms where it makes business and technical sense
- Create and maintain policies, procedures, and documentation for Baton's IT environment that are aligned with Ryder’s security and compliance policies
- Provide hands-on IT support to Baton employees
- Identify opportunities for automation and integration, partnering with engineering teams as needed to execute on these opportunities
Required Qualifications
- Systems Administration
- Hands-on experience administering and automating Microsoft 365, Teams, and Azure environments
- Enterprise IT Experience
- Demonstrated ability to navigate and influence large enterprise IT organizations, applying strong change-management practices and a user-centric approach
- Security Awareness
- Experience operating enterprise systems with a clear understanding of access control, data protection, and risk tradeoffs
- Technical Leadership
- Strong communication skills and ability to build trust with technical and non-technical stakeholders across organizational boundaries
Preferred Qualifications
- Hands-on experience administering both Microsoft 365/Teams/Azure and Google Workspace/Slack/AWS environments and making them play well together
- Experience with enterprise security and compliance
- Experience with advanced IT automation using Python or similar languages
- Experience with technology selection, writing business cases, and justifying technology decisions to leadership
The Perks
- Competitive Base Salary
- Long Term Cash Incentive Plans
- Annual Company Bonus
- 401k with Matching
- Hybrid Work Schedule
- Comprehensive Health Coverage
- Hyper-Stable, publicly traded Enterprise
- Employee Stock Purchase Program (15% discount to market value)
- Collaborative, Tech-Forward, Cozy office environment in Hayes Valley
Compensation Range: The annual base salary range for this position is $200,000 - $250,000*
Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.
Why You Should Join
- Have an immediate impact:
- With Ryder’s existing customer base of 50,000+ companies and an internal headcount of 43,000, the scale and impact of our products will be large and far-reaching, from day one.
- Opportunity to grow and lead in a Fortune 500 company:
- You’ll get to work in a rapidly growing, startup-like environment while having the stability and backing of Ryder and its full executive team.
- Creative, fast-paced environment to solve impactful problems in Supply Chain:
- We’re going to design completely new tools for an industry that hasn’t been rethought in decades. And to do this, we need people who think differently.
