Who are we and why should you join us?
BetterHelp is on a mission to champion the well-being in all of us and make mental healthcare more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As an Senior Human Resources Business Partner (HRBP) at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.
At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
In your role as Senior HRBP, you will assess and anticipate BetterHelp’s HR needs, acting as liaison between our HR department and upper management. You’ll leverage your strategic HR management skills to develop solutions that align our HR programs and policies with our high-level business objectives. Serving as an employee champion and change agent, you’ll bring value to both our company and our employees, in an exciting growth environment. This role will report directly into our Head of People.
What will you do?
- Provide strategic business partnership and coaching to BetterHelp’s managers and leaders.
- Develop and maintain an effective working knowledge of BetterHelp’s mid- and long- range plans, its culture, and its competition.
- Meet regularly with various department heads to assess and advise on current employee needs.
- Work closely with management and employees to continually enhance working relationships, build morale and increase productivity and retention.
- Build strong relationships with key people in the client group by frequently connecting with them about their concerns and insights.
- Provide day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions) to enhance organizational effectiveness.
- Partnering with our legal department as needed, maintaining in-depth knowledge of legal requirements related to HR and employee management, reducing legal risks, and ensuring regulatory compliance.
- Manage and resolve complex employee relations issues, conducting effective, thorough, and objective investigations as needed.
- Analyze HR trends and metrics to develop solutions, programs, and processes.
- Provide consultative advice related to business unit restructuring, workforce planning and succession planning.
- Assist in driving various HR initiatives: performance management, goal setting, merit reviews and employee career development.
What will you NOT do?
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements
- 10+ years’ experience as an HR Business Partner.
- 6+ years’ experience with management coaching.
- Previous international exposure/assignment with ability to work across various cultures.
- Demonstrable success designing and implementing performance management and employee relations programs.
- A people-person mindset, with a natural knack for building relationships and rapport at all levels of an organization.
- Experience and effectiveness working with senior leaders and associates that are located remotely.
- Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite.
- Exceptional communication skills, both written and verbal, with the ability to provide presentations in a productive, compelling manner.
- Natural and effective coaching/mentoring style.
- Deep understanding of HR functions, policies, and best practices.
- Knowledge of employment/labor law.
- Demonstrated project management and change management skills.
- The drive of a self-starter, with the ability to lead programs independently.
- Business acumen and strong consultative skills.
- Strong business ethics.
Bonus
- Experience using Workday and Greenhouse
- Significant international experience supporting employees and leaders across multiple countries
- Hands-on experience using HR systems, automation, or AI-enabled tools to simplify workflows, reduce manual effort, and improve operational effectiveness
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $140,000 - $160,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
