Technical Support Analyst
•Rain· 6h
Data ScienceFull-timeAsia
6h ago
BetterUp·8 days ago
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
We’re seeking a Workplace Experience Specialist to support the day-to-day operations of one of our BetterUp Hubs—creating a space that promotes connection, collaboration, and energy. In this role, you’ll ensure your Hub is safe, efficient, and welcoming, contributing to an environment where employees can do their best work. This is a hands-on, detail-oriented role that sits at the heart of delivering an exceptional workplace experience.
This role includes operational ownership of your assigned Hub(s), whether a single location or a pair of hubs within the same region. You’ll collaborate closely with Workplace Experience teammates across our global footprint to ensure alignment, consistency, and shared best practices. As an AI-forward company, we’re looking for someone who is excited to adopt AI tools to streamline work, improve workflows, and elevate the overall employee experience.
What you’ll do:
Manage daily operations of your assigned Hub, maintaining an efficient, safe, clean, and engaging environment.
Serve as the primary on-site contact for workplace requests, issue resolution, and space readiness.
Support local executives or leaders as needed to ensure seamless onsite experiences.
Leverage AI tools to streamline daily workflows—task management, ticket triage, vendor communication, scheduling, and documentation.
Use AI to draft and maintain SOPs, process guides, space readiness checklists, and employee communications.
Identify opportunities to automate repetitive or manual tasks and partner with the Workplace Experience team to implement improvements.
Utilize AI-enabled analytics to summarize operational trends and prepare insights for the broader team.
Support adoption of AI-powered tools across the assigned hub office (e.g., visitor management, room/desk booking, space utilization reporting).
Participate in BetterUp’s AI upskilling programs and actively apply AI learnings to improve workplace operations.
Partner with IT to administer badge access and implement hub-specific security protocols.
Conduct periodic safety checks and support ergonomic or accommodation needs in partnership with HR and IT.
Ensure Austin remains compliant with local safety regulations and internal company standards.
Coordinate hub vendors (maintenance, cleaning, office supplies, food service), ensuring service quality and timely issue resolution.
Support scheduling, service verification, and invoice processing.
Use AI tools to track service performance and create summaries for the Workplace Experience team.
Support meeting room setup, desk configuration, and general space maintenance to ensure a seamless hybrid work experience.
Use AI-enabled tools to gather and share space utilization insights.
Assist in planning and delivering local programs, events, and amenities that drive engagement and community.
Gather employee feedback—supported by AI sentiment tools when appropriate—to shape improvements.
Collaborate with Workplace Experience teammates across Austin, SF, NYC, Arlington, London, and Amsterdam to share updates, best practices, and improvements.
Maintain alignment with company-wide workplace standards while focusing execution locally.
Assist with Austin-based moves, improvements, vendor walkthroughs, and space updates.
Gather data, compile AI-assisted summaries, and prepare recommendations to support Workplace Experience projects.
Contribute to Austin-specific ESG efforts, such as waste reduction and sustainability initiatives.
Assist Legal and ESG partners with local workplace documentation or data collection needs.
If you have some or all of the following, please apply:
2–4 years of experience in workplace operations, office coordination, facilities support, or similar roles.
Strong organization and execution skills with high attention to detail.
Comfort using AI tools to simplify work, improve processes, and enhance the employee experience.
Excellent communication and collaboration abilities.
Highly organized, with strong project management skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience partnering with vendors or service providers.
Proficiency with Google Suite; familiarity with Envoy and workplace tech a plus.
Ability to be onsite daily in Austin; occasional travel for Workplace team onsites.
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is $80,000 - $90,000.
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]
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