Bitly is the world’s leading Connections Platform, empowering businesses to create memorable connections with their customers at every physical and digital touchpoint. From Fortune 500 companies to small businesses, millions of people around the world rely on Bitly for custom short links, QR Codes, and landing pages that are easy to create, share, and manage. With tools to track and optimize every interaction, we help businesses understand what drives the greatest impact.
As we continue to redefine how brands interact with customers, we're looking for passionate individuals eager to drive innovation and shape the future of engagement. Join us in turning every click, tap, and scan into a powerful catalyst for connections.
We know the best teams bring different backgrounds, perspectives, and lived experiences. If you're excited about a role and believe your skills and experiences align meaningfully with it, we encourage you to apply.
The Role
We’re looking for an Engineering Manager to join our team to help shape the systems that power how millions of users connect, subscribe, and engage with our products. You’ll lead a talented group of engineers focused on building and maintaining reliable, scalable, and secure systems that power our self-serve and enterprise customers. As a people-centered leader, you’ll ensure your team executes with excellence while fostering collaboration across Product, Design, QA, and Finance to deliver a smooth, compliant, and efficient experience.
What You’ll Do
- Lead and develop a team of engineers through clear direction, consistent feedback, and a focus on accountability and results.
- Take full ownership of your team’s outcomes, ensuring the delivery of reliable, scalable, and high-quality solutions that support the company’s growth and long-term goals.
- Support engineers’ career growth by providing mentorship, identifying development opportunities, and creating space for progression within the team.
- Partner cross-functionally with Product, Design, Engineering, QA, and Finance to align priorities, dependencies, and success measures, ensuring cohesive and impactful customer experiences.
- Translate business objectives into actionable plans, making sure the team understands both the “what” and the “why.”
- Maintain transparent communication on progress, risks, and trade-offs, proactively surfacing blockers and driving resolutions.
- Foster a culture of ownership, empowering engineers to take initiative and make informed decisions with accountability.
- Uphold high technical and quality standards, ensuring system reliability and data integrity across all processes you oversee.
- Continuously improve how the team operates, refining workflows, documentation, and release practices to increase efficiency and clarity.
- Lead with empathy and clarity, setting the tone for stability and confidence as priorities evolve.
Who You Are
- Experienced Engineering Manager with a proven record of driving teams toward meaningful, high-quality outcomes.
- Strong communicator who brings clarity to complex situations and ensures alignment across engineering, product, and business partners.
- Technically fluent - you understand architecture and development trade-offs, can challenge assumptions, and speak the same language as your engineers.
- Skilled at fostering ownership and accountability, helping engineers understand their impact and take initiative with confidence.
- Strategic thinker who can translate business goals into technical direction, ensuring your team builds scalable and maintainable solutions.
- Empathetic and inclusive leader who builds trust, encourages growth, and creates space for diverse perspectives.
- Comfortable operating in a dynamic environment, making thoughtful decisions, and adapting to change with resilience.
- Collaborative partner who values transparency and constructive feedback as drivers of improvement.
- Passionate about building scalable systems and effective teams that support great customer experiences.
Bonus Points (Optional)
- Previous experience as an Individual Contributor or Technical Lead, providing a strong foundation for leading engineering teams.
- Experience leading teams in payments, subscriptions, or other high-availability systems.
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