Customer Success Manager II, Payroll
•Toast· 9h
FinanceFull-time$82k-82kAmericas
9h ago
Blastpoint·2 months ago
BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including energy, finance, retail, and transportation, BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress. Founded in 2016 by Carnegie Mellon Alumni, we are a tight-knit, forward-thinking team.
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BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including energy, finance, retail, and transportation, BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress. Founded in 2016 by Carnegie Mellon Alumni, we are a tight-knit, forward-thinking team.
About the Role
BlastPoint is growing rapidly and seeking a Customer Success Manager (CSM) to champion our client relationships and ensure customers realize the full value of our platform. In this role, you’ll serve as the trusted advisor and strategic partner for assigned customer accounts, leading training, and engagement initiatives using a data-oriented, consultative approach to promote product adoption. Your success will be measured by the strength of your relationships, your ability to drive adoption and ROI, assistance with and recognizing renewal opportunities, and your contributions to customer growth and retention through collaborating internally to maximize client outcomes.
Strategic Partnership: Build long-term, trust-based relationships as the customer's primary contact, strategic advisor, and advocate. Drive measurable business value and maximize customer lifetime value (LTV).
Adoption & Value Realization: Lead goal-oriented customer engagements (meetings, QBRs, training) to ensure deep understanding, optimal adoption, and realization of success metrics.
Account Growth: Proactively identify and execute upselling and cross-selling strategies to drive account expansion and strong retention, minimizing churn risk.
Process & Communication: Design and refine scalable customer success processes. Create and deliver clear, compelling materials (e.g., business reviews, strategic plans).
Cross-Functional Advocacy: Partner with Product, Engineering, and other teams to effectively represent the voice of the customer and coordinate critical issue resolution.
Experience: Bachelor's Degree and 3–5+ years in a customer-facing or Customer Success role, ideally within a SaaS or technology organization.
Project Management: Proven ability to manage multiple customer accounts and relationships, while supporting new clients through the implementation process.
Core Skills: Exceptional interpersonal and presentation skills to build trust with all client levels (users to executives). Excellent organizational skills and attention to detail under deadlines.
Mindset: Solutions-oriented, resourceful, and analytical thinker with a growth mindset and a passion for technology.
Data Fluency: Comfortable interpreting customer data and usage analytics to drive insights and strategic recommendations.
Travel: Willingness to travel periodically for customer meetings, conferences, and internal All-Hands events (approx. twice yearly in the U.S.).