Director of AI Development

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.

We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!

The Role

As the Director of AI Development at Bloomerang, you will lead the technical execution of our AI product strategy across CRM, Fundraising, and Volunteer solutions that serve tens of thousands of nonprofit organizations. This role sits at the intersection of software engineering, data science, and product innovation—responsible for transforming Bloomerang into the leading AI-native platform for nonprofits.

You will oversee a multidisciplinary team of software engineers, data engineers, and applied AI specialists, driving the creation of intelligent, secure, and scalable features that enhance how nonprofits engage donors, recruit volunteers, and measure impact. You’ll partner closely with Product, Data, and GTM leadership to define how we monetize, price, and deliver AI-driven value—while ensuring cost control and responsible LLM usage across our ecosystem.

This role is ideal for a technical leader who combines deep hands-on understanding of AI systems with a strategic mindset for business impact and customer value creation.

What You Will Do

• Lead AI Product Engineering: Oversee all AI-native product development efforts, including AI copilots, agents, and intelligent automation within Bloomerang’s CRM, Fundraising, and Volunteer solutions.
• Drive End-to-End AI Delivery: Manage cross-functional teams of software engineers, data engineers, and subject matter experts to deliver high-impact AI features that delight customers and advance Bloomerang’s mission.
• Own Model Integration & Cost Efficiency: Establish frameworks for selecting, evaluating, and integrating LLMs and other AI models, ensuring performance, reliability, and cost-effectiveness.
• Partner on Monetization Strategy: Collaborate with Product and Finance to shape pricing, packaging, and usage-based models for AI-driven features—aligning product adoption with sustainable unit economics.
• Advance Data Foundations: Oversee data engineering pipelines, ETL processes, and data warehousing strategies that fuel model accuracy, feature reliability, and analytics scalability.
• Collaborate with Nonprofit Experts: Work closely with internal nonprofit domain experts and customers to ensure AI features solve real-world challenges and deliver measurable mission impact.
• Ensure Ethical & Secure AI Practices: Champion responsible AI principles that protect customer data, mitigate bias, and ensure transparency in AI-powered decisions and recommendations.
• Scale a High-Performing Team: Recruit, mentor, and develop a team of engineers and applied AI practitioners, fostering a culture of innovation, accountability, and velocity.
• Innovate with Modern Tools: Embed tools such as GitHub Copilot, Claude Code, and internal AI development environments to accelerate productivity and enable experimentation.
• Collaborate Cross-Functionally: Partner with the Director of Data, Product Management, and VP of Engineering peers to align AI initiatives with overall platform modernization and customer experience goals.

What You Need to Succeed

• 12+ years of software engineering experience, including 5+ years leading AI, data, or software teams in a product development environment
• Proven experience building and deploying customer-facing AI features (e.g., copilots, predictive analytics, intelligent automation, or natural language interfaces)
• Strong technical grounding in machine learning, LLM orchestration, prompt engineering, retrieval-augmented generation (RAG), and model evaluation practices
• Demonstrable expertise in LLM orchestration frameworks (LangChain, LlamaIndex, or similar) and multi-model routing solutions (LiteLLM, vLLM, etc.) for high-availability, production-scale AI agents
• Solid understanding of data architecture, including ETL pipelines, data lakes, and warehousing (e.g., Snowflake, Redshift, BigQuery, Databricks)
• Familiarity with API-based AI integration frameworks and model cost optimization strategies
• Experience defining or influencing AI pricing, packaging, or consumption models in SaaS environments
• Hands-on knowledge of modern development stacks (Node.js, Python, React, .NET) and AWS cloud infrastructure
• Hands-on experience implementing observability for AI systems, including leveraging OpenTelemetry (OTel) for distributed tracing, cost monitoring, and diagnosing model failures (latency, hallucinations, prompt errors) in production environments
• Deep appreciation for responsible AI, data privacy, and ethical development practices
• Ability to translate complex technical concepts into business outcomes and communicate effectively with non-technical audiences
• Knowledge of vector databases, embeddings, and semantic search systems
• Passion for applying technology to social good and helping nonprofits achieve greater impact

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k
You'll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation
The salary range for this position is $184,000 - $240,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.