Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
LiveAction seeks a Sales Engineer to strategically engage with end customers and channel partners, aiming to uncover both market and technical opportunities that bolster our go-to-market strategies. This role demands a comprehensive understanding of enterprise network architecture, including its components and protocols. The ideal candidate will exhibit exemplary problem-solving abilities, adaptability, and a strong orientation towards customer service. Focused primarily on our accounts in the U.S.A.
Responsibilities
• Participate in product pre-sales engineering tasks including customer demonstrations, and evaluations.
• Participate in product post-sales support tasks including product turn up, training, and answering customer inquiries.
• Assist in developing partners to define the customer’s technical business problems.
• Develop best practices for end customers and channel partners to refine and research technical requirements.
• Define solutions and articulate the benefits of LiveAction solutions versus the competition.
• Learn the technical elements of proposal development and work with partners to build/expand their own ability to do so.
• Develop the proof of concept and demonstration competencies within the partners.
• Support software development engineering tasks, including customer product feature feedback, requirements definition, beta testing, and documentation review.
• Support the development of the marketing product promotion collateral.
• Develop and maintain positive and lasting customer relationships.
• Log progress and action items using Salesforce.com.
• Participate in industry events/tradeshows
Qualifications
• Bachelor’s degree in Computer Science, Electrical Engineering or equivalent
• Ideal candidate has expert level understanding of communications networking operation and a broad scope of knowledge relating to networking technologies, engineering guidelines, industry best practices and market solutions. CCNP or CCIE certification a plus.
• Ability to research and demonstrate solutions ROI for the partner and LiveAction.
• Positive can-do attitude, driven, reliable, trustworthy, intelligent, and team player.
• Ability to work effectively as part of a team in a virtual office environment.
• Excellent relationship building and creative technical consultative selling skills.
• Excellent written and oral communication presentation skills, including ability to orally answer questions clearly and succinctly.
• Technical skills required include knowledge or expertise in:
- Switching / routing setup, configuration, protocols, and use
- Application aware networks
- Network management, quality of service monitoring and configuration
- NetFlow, FNF, IPFIX, Medianet, network security, and Wireless
• Able to travel approximately 40-50% of the time.
