Manager, Fraud Operations

About the Role

We’re looking for a fraud operations leader to drive prevention, detection, and investigation efforts while managing and mentoring a team of Fraud Analysts across multiple locations. This role is responsible for overseeing daily fraud detection workflows, managing complex investigations, and ensuring cases are documented in line with regulatory compliance.. You’ll leverage data and automation to optimize processes, report on KPIs, and collaborate with Product, Data, and Engineering to continuously improve fraud detection tools.

This leader will partner cross-functionally with Risk, Credit, Legal, Compliance, and Customer Operations to ensure strong fraud prevention, regulatory alignment, and excellent customer support. You’ll also provide executive-level reporting on fraud trends, incidents, and KPIs, while shaping strategies to mitigate emerging risks.

What You’ll Do

Fraud Prevention & Investigation

• Lead, mentor, and develop a multi-site team of Fraud Analysts, fostering a culture of accuracy, accountability, and continuous improvement.
• Oversee daily fraud detection and investigation workflows, including account monitoring and queue management.
• Conduct complex fraud investigations by analyzing data from multiple sources to identify patterns, anomalies, and emerging fraud trends.
• Respond to document requests and ensure all cases are thoroughly documented to meet audit and regulatory requirements.
• Partner with Risk and Credit Operations to refine fraud processes and reduce false positives without compromising detection.

Process Optimization & Automation

• Set key performance indicators used to measure team and individual performance
• Use data to identify opportunities for operational efficiency and process improvements.
• Collaborate with Product, Data, and Engineering teams to enhance fraud tools and detection systems.
• Continuously evaluate fraud controls and recommend process enhancements to strengthen risk mitigation.

Cross-Functional Collaboration

• Partner with Legal and Compliance to ensure fraud prevention practices align with regulatory and partner bank requirements.
• Support Customer Operations by validating customer information and facilitating case resolution.
• Deliver insights on fraud trends, investigation outcomes, and KPIs to senior leadership to inform business and risk decisions.

Reporting & Trend Analysis

• Monitor and report on fraud trends, including incident volumes, emerging threats, and loss metrics.
• Develop proactive strategies to address high-risk scenarios and strengthen fraud defenses.
• Provide leadership with data-driven insights to guide continuous fraud risk reduction.

What We Look For

• 5+ years of experience in fraud prevention, detection, or risk management, ideally in banking, consumer/business lending, or fintech.
• 4+ years of leadership experience managing fraud or risk operations teams.
• Strong analytical skills with a proven ability to identify trends and drive data-informed decisions.
• Excellent verbal and written communication skills, with the ability to educate and influence cross-functional teams.
• Demonstrated success solving complex, ambiguous problems and implementing operational improvements.
• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• Experience with loan underwriting, financial statements, and tax document review is preferred.
• High attention to detail, sound judgment, and a proactive approach to risk management.