Salesforce QA Engineer

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As a Salesforce QA Engineer reporting into the Salesforce Architecture Manager in our Data & Strategic Analytics team, you will be the gatekeeper of quality for our Service Cloud, Sales Cloud, and Marketing Cloud implementations. This role requires a blend of manual testing expertise & automation knowledge, and your role will see you ensure the stability and quality of our Salesforce ecosystem.

Some of your responsibilities will include:

• Designing, developing, and executing comprehensive test strategies, plans and test cases for Sales Cloud, Service Cloud, and Marketing Cloud.
• Performing functional, UI, regression, integration, performance, negative and end-to-end (E2E) system testing, as well as post-production smoke testing. 
• Validating that user requirements and acceptance criteria align with high-level business goals to ensure the solution delivers actual value.
• Testing integration points between Salesforce and third-party applications (ERPs, Marketing tools, Data Warehouses etc,).
• Working closely with Business Analysts, Developers and Stakeholders to understand requirements and translate them into test scenarios (including "happy path" and edge cases).
• Reviewing user stories and acceptance criteria with a QA lense.
• Documenting bugs meticulously in Jira, providing clear reproduction steps, logs, and screenshots.
• Conducting root cause analysis for repeated or high-impact issues. 
• Participating in Sprint Planning and Retrospectives to advocate for QA timelines and requirements.