Resource Manager

Role: Resource Manager

Location: Remote (Colombia)

Language: Proficiency in English is required as we are a global business

About the role:

BTG+ is seeking a talented and versatile Resource Manager to join our in-house studio. Working with the Project Managers and Account Managers, the Resource Manager has strategic oversight of their market (NAM/LAM) and ensures the account is resourced efficiently. Liaising with each market, the Resource Manager helps assess capacity levels at key milestones before the projects land and works with the teams to provide resource solutions to support each project.

The Resource Manager will also manage a portal (OMG) that gives accurate capacity information and is updated regularly for any and / or all of the various markets within their region.

What You'll be Doing:

• Regularly meet with the dedicated Project, Account Managers and Account Directors from each market/channel to forecast incoming projects and build resource solutions to help capacity manage the regions
• Identify and resolve any potential resource conflicts and resolving/ or escalate to Production Leads/ Account Director prior to a crisis occurring.
• Help to provide solutions to bottle necked projects and how we can either (and not limited to):
  • Share resource from other regions
  • Stagger deliveries
  • Stagger the start of projects
  • Identify priority projects
• Works in close contact with the Global Resource Manager and Resource Managers in other regions to ensure effective resource management, sharing resources across the globe where possible to support each other.
• Pull the weekly traffic report.
• Supply weekly reports pertaining to forecasted capacity and highlight any potential issues and / or lull’s in capacity.
• Ensure on a daily basis that the team is all busy and work is being evenly spread amongst the team.
• Builds strong and mutually beneficial relationships will all discipline leads
• Knowledge of the contractual core team, assisting predictions of resource requirements.
• Understand and master the resource management tool (OMG) in order to ensure the most accurate and relevant data is gathered
• Identify a network of direct/reliable short-term support staff in localised areas
• Understanding and ensuring client specific contract terms are adhered to.
• Successfully manages the teams' expectations on the delivery and capacity of the studio.
• Develop a deep understanding of the creative resources skills, work methodologies and establish a close working relationship
• Develop close working relationships with the other regional Resource Managers.

What You'll Need:

• Excellent organizational and communication skills, including attention to detail
• Comfortable booking and managing resource in studio settings with high-volume, fast-paced work
• The ability to multitask effectively and deal with constant requests and changes
• The understanding of agency and account processes
• Good negotiation and problem-solving skills
• Experience dealing with global teams and resources.
• Encourages others and demonstrates good leadership skills in cross-discipline, multi-level team
• Challenges convention by exploring alternatives
• Possess an entrepreneurial spirit and willing to learn the key skills for running a business
• 3+ years of relevant experience ina creative agency setting or Project Management is ideal.
• 3+ years of experience in the following:
  • Resource scheduling & management
  • Creative concepting
  • Campaign or creative asset production
  • Adapting and activating toolkits
  • Trafficking work through Creatives, Strategy and Designers (static and motion)

Req ID: 15562

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