Account Manager, SMB at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

Team Overview:
The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this role, you’ll operate as a strategic commercial partner, helping customers unlock the full value of Braze through cross-functional collaboration, insight-led engagement, and a focus on measurable outcomes. Your impact will fuel revenue expansion, customer success, and long-term loyalty.

Responsibilities:

Own a portfolio of key SMB customers, driving upsell, cross-sell, and renewals across ANZ
Cultivate and maintain strategic relationships with senior and executive stakeholders to drive long-term partnership and commercial alignment
Partner with Customer Success to create and execute strategic account plans, deliver regular business reviews and maintain account health to drive sustained growth and adoption over time
Leverage strong business and commercial acumen to align account strategy with customer priorities and Braze’s growth objectives
Proactively identify growth opportunities through usage analysis and whitespace mapping
Achieve and exceed quarterly expansion and retention targets
Develop and deliver tailored commercial proposals that align with customer goals and drive ROI
Maintain accurate expansion and renewal forecasts, providing insight into deal progress, risks, and growth opportunities
Lead customer meetings both virtually and in-person; occasional domestic and international travel required

WHO YOU ARE

You’re a commercially minded, customer-obsessed Account Manager with a passion for growth. You have a proven track record of managing and expanding SaaS accounts, strong executive presence, and thrive in a high-performance, fast-paced and collaborative cross-functional environment.

Requirements:

2+ years of progressive experience in SaaS Sales, Account Management, or similar, with demonstrated success in driving revenue growth, customer retention, and strategic value for enterprise or mid-market clients
Minimum 2 years owning complex SaaS customer relationships; including full accountability for renewals, upsell, and expansion across multi-product or multi-region portfolios
Experience in the Martech, Adtech, or broader CX space highly regarded
Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments
Experience managing portfolios with annual contract values ranging from $50K to $300K+ is highly regarded
Ability to influence and build relationships at C-level, with a clear track record of value-based selling and strategic account growth
Experience or understanding of the Martech ecosystem is highly valued; including CRM, marketing automation, customer analytics, email, or content marketing

Excellent collaborator and team player with a proven ability to work cross-functionally with Customer Success, Services, Marketing, Partnerships, and Sales to drive customer outcomes and commercial impact
Exceptional communicator - confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency
Strong organisational and time management skills; comfortable managing competing priorities
Self-starter with a high level of accountability, drive, and commercial acumen

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Account Manager, SMB

About this role

WHAT YOU’LL DO

WHO YOU ARE

Requirements

Benefits

About Braze