Commercial Partnerships Lead at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

The Commercial Partner Lead works with our Braze GTM team, Delivery and Tech partners to drive mutually beneficially commercial outcomes for all parties. They build and maintain strong relationships with our Partner Leads, and their GTM teams, to foster a thriving Partner Community. Braze teams benefit from pipe generation, deal support and retention. Partners benefit from new opportunities and deal support. Customers and Prospects benefit from the delivery of best in class composable solutions.

What you’ll do:

Work closely with our GTM teams - AEs, AMs, BDRs - to identify opportunities to connect partners to support with pipeline generation and support to close deals
Work with our Customer teams - AMs and CSMs - to identify opportunities for partners to help drive utilisation, growth and reduce churn risk on existing Braze customers. Connecting partners to ensure our customers are fully leveraging Braze and our composable solution
Develop mutually agreed-upon, win-win Joint Business Plans (JBPs) with partners, outlining shared objectives, success measures, stakeholders, methods, and review cadences.

Incorporate Growth Plans, Partner Marketing, Awareness & Enablement, Partner-Led Opportunities (PLO) and Customer Success objectives into JBPs where relevant.

Work closely with marketing to develop an annual Partner Marketing Calendar - and engage partners to participate and sponsor Braze owned events, Braze x Partner specific events, Industry events and sponsor Partner events.
Possess a strong understanding of team territory, including existing customers, Target A & B accounts, and overlapping tech/services integrations via Crossbeam.
Serves as a trusted advisor to their Sales Director on the Braze ecosystem within their territory.
Coach AEs on Partner Engagement Best Practices, including where partners are incumbent in their prospects and which partners to engage for co-seller and co-delivery.
Effectively engage senior stakeholders within our partner ecosystem, aligning with their priorities and the value partnering with Braze offers.
Identify gaps and opportunities within our Partner Ecosystem to continue to grow and build our Partner Network
Build strong trusted relationships with our Partner Leads and contacts.

Who you are

You are passionate about Customer Engagement and want to work with the leading technology in this space.
You have deep experience and a point of view to engage senior stakeholders across various organisations about martech architecture, solutions and the benefits of a composable approach.
You love working with people and genuinely believe in the power of genuine relationships built on trust and mutually beneficial outcomes.
You are a self starter driven by success, and make the most of every minute.
You are highly organised and manage your time effectively.
You have the ability to influence and ensure our GTM teams are staying on top of their accounts and following up.
You have a strong network of contacts.
You have 5 or more years experience in customer engagement in either a partner, vendor, agency or customer role

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Commercial Partnerships Lead

About this role

What you’ll do:

Who you are

Requirements

Benefits

About Braze