Mulesoft Production Support Specialist

Job Title: MuleSoft Production Support Specialist
Location: Remote (Philippines)
Work Schedule: Full-time night shift,Shift runs from 12:00 AM to 9:00 AM PHT
Contract Type: Long-term, Freelance / Full Remote
Start Date: January 2026

Role Overview

We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h00 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication.
You will work closely with development teams, business analysts, and other IT support staff.

Key Responsibilities:

• Monitor the performance and availability of Mulesoft integrations and APIs.
• Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
• Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
• Implement best practices for monitoring and alerting mechanisms.
• Document system configurations, support procedures, and troubleshooting guides.
• Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
• Participate in incident management and root cause analysis.
• Continuously assess integration platform performance and recommend improvements.