Accounts Receivable/Collections Specialist

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is hiring for a highly motivated and competent Accounts Receivable/Collections Specialist to contact customers and collect outstanding invoices. In this important role, you will strike a balance between maintaining trustful relationships, and ensuring timely payments of outstanding balances. Our ideal candidate should exhibit professionalism and integrity. You should have excellent communication and negotiation skills, as well as an ability to work in a team environment and independently.

Responsibilities

• Analyzing invoices and monitoring customer accounts.

• Fixing payment discrepancies and reconciling accounts.

• Keeping extremely detailed financial records.

• Communicating to clients constantly to address billing, payments and collections inquiries/issues.

• Following up on overdue payments.

• Preparing detailed aging reports and customer account statements.

• Supporting month-end and year-end close activities.

• Processing credit memos and customer refunds.

• Identifying and flagging customers with potential credit risk, and recommending service suspension when appropriate.

• Escalating issues and/or handling a wide variety of escalations.

• Driving improvements to the collections process through system enhancements, process optimization, and sharing of best practices

• Assisting in minimizing bad debt and improving collection of past-due accounts.

• Teamwork Makes the Dream Work: You'll be linking up with Sales, Customer Success Management, Customer Service, Implementation Management, and various levels of upper management within the entire organization.

Requirements

• Associates or Bachelor's degree in Accounting, Finance, or Business is preferred but not required.

• 2-3 years of Accounting/Finance experience.

• You know your way around different ERPs and CRMs (Intacct, Salesforce), Accounts Receivables Collections Modules.

• You're detail-oriented when it comes to data entry and accounting operations.

• You're good at solving problems and analyzing data from various sources and/or platforms.

• You can talk to anyone - all calibers of customers (great communication skills).

• You can juggle multiple accounts in a hectic environment.

• You’re knowledgeable in various office software solutions (Google G-Suite/Workspace, Microsoft Office, Slack, Zoom).

• You're knowledgeable in spreadsheets (Excel/Google Sheets—think VLOOKUPs and pivot tables).

• You are super organized, know how to prioritize your work, and manage your time accordingly.

• Ability to work alone in various other assignments, projects or ad hoc requests, as needed.

• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.

• Personal Vibe: You need a high level of professionalism, be a person of integrity, keep financial info confidential, and be able to work well with a team in order to deliver operational excellence and a great customer experience.

Benefits

• Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1

• 401(k) plan with a match

• 10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays

• Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)

• Short and Long Term Disability (ButterflyMX covers 100% of the cost)

• Paid Family Leave

• Employee Assistance Program

• Quarterly self-care stipends

• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance

• And more!

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.