FBS AI Solutions Engineer

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Main Responsabilities

• Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
• Design, develop, and implement automations with MS Power Platform, generative AI models and algorithms.
• Manage Production Incidents and Problems effectively.
• Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals.
• Foster an inclusive work environment and promote our company culture.

What You'll Accomplish

• Keep the ITSM team ahead of the curve by implementing automation solutions
• Continuously improve system uptime and reduce mean time to recovery (MTTR).
• Protect the stability and performance of production applications.
• Work with a cohesive and effective team of IT professionals committed to service delivery.