Senior Warehouse Manager (Import / Export)

About QualiX DOO | Part of Carazo Enterprise SL

Qualix DOO is the Serbian entity of the international Adrian Magnus brand, part of the Carazo Enterprise Group founded in 2012. We operate across Europe, the United States, and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.

Position Summary

The Senior Warehouse Manager (Import / Export) is a senior operational role responsible for owning, controlling, and continuously optimizing international logistics and shipping operations for our Swiss warehouse.

We are looking for experienced professional based in Belgrade who will manage and enhance the performance of an already operational warehouse in Switzerland and focus on B2C international shipments, delivery quality, timelines, and regulatory compliance. The role does not involve warehouse operations in Serbia.

This is a hands-on operational leadership position centered on process ownership, logistics optimization, and performance management—not a warehouse floor, infrastructure, or construction role.

Key Responsibilities

• Own international logistics and shipping operations for the Swiss warehouse, with a strong focus on B2C small-parcel shipments, delivery quality, timelines, and compliance.
  
• Optimize and standardize warehouse and shipping processes, monitor performance, identify bottlenecks, and drive continuous improvement initiatives.
  
• Ensure full import/export and regulatory compliance, including customs documentation and coordination with brokers and carriers.
  
• Manage external logistics partners and vendors, track performance against KPIs/SLAs, and resolve shipment issues and delays.
  
• Monitor logistics KPIs and reporting, providing regular performance updates and supporting shipment volume scaling.
  
• Coordinate cross-functionally with sales, customer support, and operations teams, acting as the owner of logistics-related problem-solving.