Account Manager- West Coast Based

💡 Who We Are

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. 

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide 

Are you ready to make a difference with us? Let’s do this! 

🚀 About the Role

The Account Manager plays a crucial role in nurturing client relationships, driving customer satisfaction, and identifying opportunities for growth within existing accounts. This role is highly driven by Annual Recurring Revenue (ARR) and focuses on strategic planning, upsell/cross-sell initiatives, and pipeline management. The Account Manager collaborates closely with the Customer Success Manager (CSM) and Public Safety (PS) teams to ensure comprehensive client support and successful product adoption.

🎯 Here’s What You’ll Be Doing

• Success Planning: Lead the development and execution of success plans, focusing on the client's vision and future goals to ensure long-term partnership and value realization.
• EBR’s (collaborate and attend): Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities.
• Onboarding (attend): Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management.
• Upsell/Cross-sell: Proactively identify and pursue upsell and cross-sell opportunities to expand the client's use of Carbyne’s products and services, contributing to revenue growth.
• Act Upon CSQL: Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion.
• Pipeline Management: Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure.