Payroll Accountant - Hong Kong

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role:

We are looking for a Payroll Accountant that is excited about the below Mission and Outcome.

Mission:
The mission of a Payroll Accountant is to ensure the accurate, timely, and compliant processing of payroll for multiple client organisations. They are responsible for managing payroll data, processing payroll transactions, processing and submitting MPF, addressing clients’ queries, and ensuring that all payroll activities adhere to labour and tax regulatory standards in Hong Kong.. The role requires a strong focus on detail, client service, and efficiency to deliver seamless payroll solutions to clients while maintaining high standards of customer service, confidentiality, and operational efficiency.

Outcomes:

• Demonstrate in-depth knowledge of Hong Kong’s payroll regulations and processes: Able to articulate and apply appropriate regulations in preparing payroll reports, and 100% familiarisation with payroll processes and systems in processing clients’ payroll and Employer’s Returns and associated form, from the third month onwards.
• Client satisfaction of at least 97% month-on-month (CSAT): Consistently achieve a high level of client satisfaction through prompt and accurate reporting and problem resolution.
• Ensure that the Zendesk ticket SLA is achieved with no non-reply tickets by the end of the day on a daily basis.
• Ensure that the agreed payroll deadlines for all clients are based on given service level agreements (SLAs) and statutory requirements: Ensure that 100% payroll and MPF are completed by agreed deadlines.
• 100% team collaboration and communication: Effective communication and collaboration with team members, clients, and other departments to ensure smooth payroll operations.