20865226578 - Call Center Agent 1

Job Title: Call Center Agent 1

Schedule: TBD , US Business Hours, EST

Role Overview:

We are seeking a friendly and articulate Call Center Agent to join our team. The ideal candidate will possess excellent communication skills and the ability to engage with clients in a warm, personable manner. You will be the first point of contact for clients, handling inquiries, scheduling appointments, and providing information about our services.

Key Responsibilities:

• Answer incoming calls and respond to client inquiries in a courteous and professional manner.
• Schedule and confirm appointments for spa services.
• Provide detailed information about spa treatments, services, and promotions.
• Address and resolve client concerns or complaints with empathy and efficiency.
• Maintain accurate client records and update appointment schedules.
• Collaborate with spa staff to ensure seamless client experiences.
• Follow up with clients to confirm appointments and solicit feedback on services.
• Perform other administrative duties as assigned.